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diff --git a/l10n-ca/suite/chrome/common/help/mailnews_organizing.xhtml b/l10n-ca/suite/chrome/common/help/mailnews_organizing.xhtml new file mode 100644 index 0000000000..6a1c08f32d --- /dev/null +++ b/l10n-ca/suite/chrome/common/help/mailnews_organizing.xhtml @@ -0,0 +1,848 @@ +<?xml version="1.0" encoding="UTF-8"?> +<!-- This Source Code Form is subject to the terms of the Mozilla Public + - License, v. 2.0. If a copy of the MPL was not distributed with this + - file, You can obtain one at http://mozilla.org/MPL/2.0/. --> + + +<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.1//EN" + "http://www.w3.org/TR/xhtml11/DTD/xhtml11.dtd"[ + <!ENTITY % brandDTD SYSTEM "chrome://branding/locale/brand.dtd" > + %brandDTD; +]> + +<html xmlns="http://www.w3.org/1999/xhtml"> +<head> +<title>Organizing Your Messages and Controlling Junk</title> +<link rel="stylesheet" href="helpFileLayout.css" type="text/css"/> +<link rel="stylesheet" href="chrome://communicator/skin/smileys.css" + type="text/css"/> +</head> +<body> +<h1 id="organizing_your_messages">Organizing Your Messages</h1> + +<div class="contentsBox"> + <ul> + <li><a href="#creating_a_folder">Creating a Folder</a></li> + <li><a href="#renaming_a_folder">Renaming a Folder</a></li> + <li><a href="#moving_or_copying_a_folder">Moving or Copying a + Folder</a></li> + <li><a href="#filing_messages_in_folders">Filing Messages in + Folders</a></li> + <li><a href="#sharing_folders_with_other_users">Sharing Folders With Other + Users (IMAP Only)</a></li> + <li><a href="#tagging_messages">Tagging Messages</a></li> + <li><a href="#marking_or_flagging_messages">Marking or Flagging + Messages</a></li> + <li><a href="#using_message_views">Using Message Views</a></li> + <li><a href="#creating_message_filters">Creating Message Filters</a></li> + <li><a href="#searching_through_messages">Searching Through + Messages</a></li> + </ul> +</div> + +<h2 id="creating_a_folder">Creating a Folder</h2> + +<p>To create a message folder, begin from the Mail window:</p> + +<ol> + <li>Open the File menu, choose New, and then Folder. You see the New Folder + dialog box.</li> + <li>Type the name of the folder.</li> + <li>Click the drop-down list and choose a folder location and click OK. Your + new folder appears in your Mail Folders list.</li> +</ol> + +<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p> + +<h2 id="renaming_a_folder">Renaming a Folder</h2> + +<p>To rename an existing folder, begin from the Mail window:</p> + +<ol> + <li>Select the folder you want to rename.</li> + <li>Open the File menu and choose Rename Folder. You see the Rename Folder + dialog box.</li> + <li>Type the new name and click OK.</li> +</ol> + +<p><strong>Note</strong>: If you rename a folder that you've been using to + store <a href="#creating_message_filters">filtered messages</a>, the filter + will automatically update to use the renamed folder.</p> + +<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p> + +<h2 id="moving_or_copying_a_folder">Moving or Copying a Folder</h2> + +<p>You can copy a folder and its contents to another mail account, or move a + folder within the same mail account.</p> + +<p>To move or copy a folder, begin from the Mail window:</p> + +<ol> + <li>Select the folder you want to move or copy.</li> + <li>Do one of the following: + <ul> + <li>To move the folder under another folder within the same account, drag + the folder over the name of the other folder. The folder you moved + becomes a subfolder of the other folder.</li> + <li>To copy the folder to another account, drag the folder over the name + of another account.</li> + <li>To copy the folder under another folder in another account, drag the + folder over the name of another folder in another account. The folder + you copied becomes a subfolder of the other folder.</li> + </ul> + </li> +</ol> + +<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p> + +<h2 id="filing_messages_in_folders">Filing Messages in Folders</h2> + +<p>You can move messages from one folder to another by using either of these + methods:</p> + +<ul> + <li>Select the message, click the File button on the toolbar, and choose the + destination folder.</li> + <li>Drag and drop messages into the desired folder. + + <p><strong>Note</strong>: If you drag and drop a message from an IMAP or + POP mail server folder to a local folder on your hard drive, the message + is moved to the local folder and removed from the server folder.</p> + </li> +</ul> + +<p>To copy a message from one folder to another:</p> + +<ol> + <li>Select the message and right-click to display the pop-up menu.</li> + <li>Select <q>Copy To</q> and then select the destination account and folder + from the drop-down list.</li> +</ol> + +<p><strong>Tip</strong>: Alternatively, you can copy a message between folders + by holding down the Shift key while dragging the message from the message + list over another folder.</p> + +<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p> + +<h2 id="sharing_folders_with_other_users">Sharing Folders With Other Users + (IMAP Only)</h2> + +<p>Users with IMAP mail accounts can share mail folders with other users on the + same network. Sharing folders allows several users to see and work with the + same messages, similar to a newsgroup. To use shared folders, your IMAP mail + server must support Access Control List (ACL) management. Check with your + system administrator or help desk if you are not sure that shared folders + are supported by your IMAP mail server.</p> + +<p>To share a mail folder with other users on your network, or to view sharing + information for a folder, begin from the Mail window:</p> + +<ol> + <li>Within an IMAP account, select a folder that you want to share, or select + a folder whose sharing privileges you want to view. + + <p>Folders listed under Local Folders, or folders listed under a POP mail + account cannot be shared.</p> + </li> + <li>Open the Edit menu, and choose Folder Properties.</li> + <li>Click the Sharing tab.</li> + <li>Click Privileges. You may be prompted to enter your network user name and + password. + + <p>The Privileges button is only available if the IMAP mail server allows + you to set folder sharing privileges. If this button is not available, + you can view the folder sharing privileges for this folder but cannot + change them.</p> + </li> + <li>Follow the instructions on the screen to add users and to set their + folder access privileges. + <ul> + <li><strong>Read privileges</strong>: Users can read messages and copy + their contents, but they cannot modify or delete messages, or copy + messages into the folder. Users can flag messages as read or unread. + See <a href="#marking_or_flagging_messages">Marking or Flagging + Messages</a> for instructions on flagging messages.</li> + <li><strong>Read and Write privileges</strong>: In addition to Read + privileges, users can modify and delete messages. Users can also copy + or move messages into the folder.</li> + <li><strong>Manage privileges</strong>: In addition to Read and Write + privileges, users can add and remove users and change their folder + permissions.</li> + </ul> + </li> + <li>Click OK to confirm your changes.</li> + <li>Click OK to close the Folder Properties dialog box.</li> +</ol> + +<p>In the list of folders for your mail account, a shared folder displays a + distinctive folder icon to indicate that it is shared.</p> + +<p>To send a message that tells others how they can subscribe to your shared + folder, begin from the Mail window:</p> + +<ol> + <li>Select the shared folder.</li> + <li>Right-click to display a pop-up menu, and choose Copy Folder + Location.</li> + <li>Click Compose to display a Mail compose window.</li> + <li>Click in the message body, open the Edit menu, and choose Paste.</li> + <li>Address the message, type a subject, and type the message text. Tell + message recipients that they can subscribe to the shared folder by clicking + the link you pasted into the message. + + <p>Only message recipients who share the same network will be able to + subscribe to your shared folder.</p> + </li> + <li>Click Send.</li> +</ol> + +<h3 id="subscribing_to_a_shared_folder">Subscribing to a Shared Folder</h3> + +<p>Subscribing to a shared folder is similar to subscribing to a newsgroup. To + subscribe to a shared folder, begin from the Mail window:</p> + +<ol> + <li>Open the File menu and choose Subscribe. You see the Subscribe dialog + box.</li> + <li>If necessary, click the Account drop-down list to choose another IMAP + mail account.</li> + <li>Select the folder that you want to subscribe to.</li> + <li>Click Subscribe or click in the Subscribe column next to the folder. You + see a checkmark next to each folder to which you subscribe. Click + Unsubscribe to cancel a selection.</li> + <li>Click OK. The list of your subscribed folders appears in the Mail + window.</li> +</ol> + +<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p> + +<h2 id="tagging_messages">Tagging Messages</h2> + +<p>You can apply tags to messages to help you organize and prioritize them. + You can apply a standard color and tag text to messages, or you can create + your own color and tag text to suit your needs.</p> + +<p>One powerful way to use tags is to set up a message filter to + automatically tag incoming messages from a specific sender. For example, + you can set up a message filter so that incoming messages from your boss are + tagged <q>Important</q> and appear in red. See + <a href="#creating_message_filters">Creating Message Filters</a> for more + information.</p> + +<h3 id="applying_a_tag">Applying a Tag</h3> + +<p>To apply a tag to a message, begin from the Mail window:</p> + +<ol> + <li>Select the message you want to tag.</li> + <li>Open the Message menu, and choose Tag.</li> + <li>Choose the tag you want to apply from the list.</li> +</ol> + +<p>The message summary row changes to the color of the tag with the topmost + priority. To see the tag text, you must display the Tags column in the Mail + window.</p> + +<p><strong>Tip</strong>: To quickly tag messages or remove a tag, select + one or more messages and press one of the number keys 1-9 on your keyboard. + Press 0 to remove all tags.</p> + +<p>To display the Tags column, begin from the Mail window:</p> + +<ul> + <li>Click the Show/Hide Columns icon <img src="images/columns.png" alt=""/> + and select Tags from the list.</li> +</ul> + +<p><strong>Note</strong>: Message tags apply on a per-account basis. For + example, if you move or copy a tagged message to another mail account, the + tags are not preserved. Similarly, if you forward a tagged message to + another recipient, the tags are not preserved. For IMAP mail accounts, if + your IMAP server supports user-defined keywords, message tags will persist + when you log in to your mail account from a different location.</p> + +<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p> + +<h3 id="customizing_tags">Customizing Tags</h3> + +<p>You can customize tag colors and text and their order to suit your needs.</p> + +<p>To customize tags, begin from the Mail window:</p> + +<ol> + <li>Open the <span class="mac">&brandShortName;</span> + <span class="noMac">Edit</span> menu and choose Preferences. You see the + Preferences dialog box.</li> + <li>Under the Mail & Newsgroups category, click Tags. (If no + subcategories are visible, double-click Mail & Newsgroups to expand the + list.)</li> + <li>Edit the tag text, or replace it with your own tag text. The tag + can be up to 32 characters long.</li> + <li>To change the tag color, click the color block next to that tag and + select a new color.</li> + <li>Click the Move Up and Move Down buttons to reorder the tags. Tags at + the top will have higher priority when coloring messages.</li> + <li>Click OK.</li> +</ol> + +<p>Your changes are immediately applied to all tagged messages in all your + mail accounts.</p> + +<p><strong>Tip</strong>: To undo all customizations and restore just the + default tags' text and colors, follow the steps above to display the tag + settings, and click Restore Defaults.</p> + +<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p> + +<h3 id="sorting_messages_by_tags">Sorting Messages by Tags</h3> + +<p>To sort messages by tags, begin from the Mail window:</p> + +<ol> + <li>To display the Tags column if it is hidden, click the Show/Hide Columns + icon <img src="images/columns.png" alt=""/> and select Tags from the + list.</li> + <li>Click the Tags column to sort messages by tags, and within each tag + type, to sort messages by date.</li> +</ol> + +<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p> + +<h3 id="removing_tags">Removing Tags</h3> + +<p>To remove a message tag, begin from the Mail window:</p> + +<ol> + <li>Select one or more tagged messages.</li> + <li>Open the Message menu, and choose Tag.</li> + <li>Choose the tag you want to remove or <q>None</q> to remove all tags + from this message.</li> +</ol> + +<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p> + +<h2 id="marking_or_flagging_messages">Marking or Flagging Messages</h2> + +<p>You might want to mark a message you've read as unread if you later + want to re-read the message or respond to it.</p> + +<p>To mark a message as unread, begin from the Mail window:</p> + +<ol> + <li>Select a Mail or Newsgroup folder to display its messages.</li> + <li>Click in the Read column of each message you want to mark as unread. + Messages marked as unread display a <img src="images/mail_unread.png" + alt=""/> symbol in the Read column. Messages marked as read display a + <img src="images/mail_read.png" alt=""/> symbol in the Read column. If the + Read column is not visible, click the Show/Hide Columns icon + <img src="images/columns.png" alt=""/> and select Read from the list.</li> +</ol> + +<table> + <tr> + <td colspan="2"><img src="images/mail_read_column.png" alt=""/></td> + </tr> + <tr> + <td><strong>Read column</strong></td> + </tr> +</table> + +<p>You can flag messages that you later want to download for + <a href="mailnews_offline.xhtml#downloading_selected_or_flagged_messages_for_offline_use">offline + use</a>.</p> + +<p>To flag messages, begin from the Mail window:</p> + +<ol> + <li>Select a Mail or Newsgroup folder to display its messages.</li> + <li>Click in the Flag column of each message you want to download. A flag + <img src="images/mail_flag.png" alt=""/> appears where you clicked to + indicate that the message has been flagged. If the Flag column is not + visible, click the Show/Hide Columns icon <img src="images/columns.png" + alt=""/> and select Flag from the list.</li> +</ol> + +<table> + <tr> + <td colspan="2"><img src="images/mail_flag_column.png" alt=""/></td> + </tr> + <tr> + <td><strong>Flag column</strong></td> + </tr> +</table> + +<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p> + +<h2 id="using_message_views">Using Message Views</h2> + +<p>You can apply preset or custom message views to help you manage messages by + filtering displayed messages.</p> + +<p>To use a message view, open the View menu and choose Messages. Choose an + option from the submenu.</p> + +<ul> + <li><strong>All</strong>: Choose this option to view all messages.</li> + <li><strong>Unread</strong>: Choose this option to view only unread + messages.</li> + <li><strong>Tags</strong>: Choose a <a href="#tagging_messages">tag</a> + to view tagged messages.</li> + <li><strong>Custom Views</strong>: Choose a custom view. By default you have + five preset views: <q>People I Know</q>, <q>Recent Mail</q>, <q>Last 5 + Days</q>, <q>Not Junk</q>, and <q>Has Attachments</q>.</li> + <li><strong>Customize</strong>: Choose this option to view or modify + settings for custom views or create your own custom view.</li> +</ul> + +<p><strong>Tip</strong>: You can quickly change the message view from the View + box in the Search Bar. If you do not see the Search Bar, open the View menu, + choose Show/Hide, and then choose Search Bar.</p> + +<table> + <tr> + <td colspan="2"><img src="images/mail_quicksearch.png" alt=""/></td> + </tr> + <tr> + <td style="width: 80px;"></td> + <td><strong>Quick mail search bar</strong></td> + </tr> +</table> + +<h3 id="creating_a_custom_view">Creating a Custom View</h3> + +<p>You can create custom message views to only display messages matching + certain criteria.</p> + +<p>To change or create a custom message view:</p> + +<ol> + <li>Open the View menu, choose Messages, and then choose Customize.</li> + <li>To create a new view, click New. To modify a view, select a view and + click Edit.</li> + <li>Type a name for the message view.</li> + <li>Select the matching option you want Mail to use: <q><em>all</em> of the + following</q> conditions (criteria) you choose, or <q><em>any</em> of the + following</q>.</li> + <li>Use the drop-down lists to choose the search criteria (for example, + <q>Subject</q>, <q>Sender</q>, <q>contains</q>, <q>doesn't + contain</q>) and then type the text or phrase you want to match. + + <p><strong>Tip</strong>: To search for messages that contain a header not + listed in the first drop-down menu (for example, if you want to search + for messages that include the header Resent-From), choose Customize and + type the header you want to search for. &brandShortName; Mail & + Newsgroups adds your custom header to the drop-down list, so you can then + choose it to search for matching entries. Make sure you enter the custom + header correctly, since Mail will only find entries that exactly match + what you type.</p> + </li> + <li>Click More to add criteria and Fewer to remove them.</li> + <li>Click OK to confirm your settings.</li> + <li>Click OK in the Customize Message Views dialog box. The selected view + setting applies automatically.</li> +</ol> + +<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p> + +<h2 id="creating_message_filters">Creating Message Filters</h2> + +<p>Message filters allow you to manage and organize your messages. You can + create message filters that &brandShortName; Mail & Newsgroups uses to + automatically perform certain actions on incoming messages based on criteria + you specify. For example, you can create a message filter that automatically + moves incoming messages to a particular folder. Message filters operate on a + per-account basis.</p> + +<p>If you are not already viewing the Message Filters dialog box, begin from + the Mail window:</p> + +<ol> + <li>Open the Tools menu and choose Message Filters. You see the Message + Filters dialog box.</li> + <li>If you have multiple mail accounts, choose the one to which you want to + apply the filter.</li> + <li>Click New. You use the Filter Rules dialog box to specify the types of + messages to act on, and the actions you want the filter to perform.</li> + <li>Type a name for the filter.</li> + <li>Select when you want the filter to be applied. This setting enables you + to define some filters to be applied in an automatic way (when checking + mail), on demand (manually run), or both. <q>After classification</q> means + that junk and phishing controls will be run before applying the + filter.</li> + <li>Select the matching option you want Mail to use: <q><em>all</em> of the + following</q> conditions (criteria) you choose, <q><em>any</em> of the + following</q> conditions you choose, or <q><em>all messages</em></q>.</li> + <li>Use the drop-down lists to choose the search criteria (for example, + <q>Subject</q>, <q>Sender</q>, <q>contains</q>, <q>doesn't + contain</q>) and then type the text or phrase you want to match. + + <p><strong>Tip</strong>: To search for messages that contain a header not + listed in the first drop-down menu (for example, if you want to search + for messages that include the header Resent-From), choose Customize and + type the header you want to search for. &brandShortName; Mail & + Newsgroups adds your custom header to the drop-down list, so you can then + choose it to search for matching entries. Make sure you enter the custom + header correctly, since Mail will only find entries that exactly match + what you type.</p> + </li> + <li>Click <q>+</q> to add criteria and <q>-</q> to remove them.</li> + <li>Use the list to choose the action you want the filter to perform on the + messages (for example, Move Message To). Use <q>+</q> and <q>-</q> to add + or remove additional actions. + + <p><strong>Tip</strong>: To automatically tag incoming messages, choose + <q>Tag Message</q> from the drop-down list.</p> + + <p><strong>Tip</strong>: Message filters are applied one after another. It + could be that you don't want all filters to be run if one or more + messages match some conditions. For instance, you may want to tag all + messages from your boss's email address as <q>Important</q>, and + you may want all messages containing the word <q>Memorandum</q> in their + subject to be moved to a folder named <q>Pending Reads</q>, but you + don't want any message from your boss to be moved to another folder, + even if it contains <q>Memorandum</q> in the subject. So the first + message filter you define should match your boss's email address, + and would contain two actions: <q>Tag Message</q> as <q>Important</q> and + <q>Stop Filter Execution</q>.</p> + </li> + <li>If you have chosen <q>Move</q> or <q>Copy</q> message to a folder, then + select a destination folder in which to store the messages, or create a + new folder.</li> + <li>Click OK to confirm your settings.</li> + <li>To run filters on existing messages in a folder, select the folder + in the bottom dropdown list and click the <q>Run Now</q> button.</li> + <li>Click OK in the Message Filters dialog box. The filter begins filtering + incoming messages as soon as you click OK.</li> +</ol> + +<p><strong>Note</strong>: You can also run message filters manually at any + time. In the Mail window, choose Tools, and then select Run Filters on Folder + to apply filters to the current folder, or Run Filters on Message to apply + filters to the selected message (if any).</p> + +<p>To manage your filters, begin from the Mail window:</p> + +<ol> + <li>Open the Tools menu and choose Message Filters. You see the Message + Filters dialog box.</li> + <li>If you have multiple mail accounts, choose the one to which you want to + apply the filter.</li> + <li>Choose from the following: + <ul> + <li><strong>To turn a filter on or off</strong>: Click the checkbox to + the right of the filter name to enable it, or click it again to turn it + off.</li> + <li><strong>To edit a filter</strong>: Select the filter name and click + Edit (or double-click the filter name). Use the Filter Rules dialog box + to make your changes.</li> + <li><strong>To delete a filter</strong>: Select the filter name and click + Delete.</li> + <li><strong>To change the order in which filters are applied</strong>: In + the filter list, click a filter's name, and click <q>Move Up</q> + or <q>Move Down</q> to move it. + + <p><strong>Note</strong>: Filters are applied to each incoming message + in the order you choose, until a filter action results in the message + being deleted or moved from the Inbox folder.</p> + </li> + </ul> + </li> + <li>Click OK when you are done managing your filters. If you created a new + filter, it begins filtering incoming messages as soon as you click OK.</li> +</ol> + +<p><strong>Note</strong>: If you delete a folder that you've been using to + store filtered messages, the filter will no longer work. Incoming messages + that match the filter criteria will appear in your Inbox. If you rename or + move the folder, the filter will automatically update to use the renamed or + moved folder.</p> + +<p><strong>Tip</strong>: If you have existing messages that you want to move to + another folder, use the Run Filters on Messages option in the Tools menu.</p> + +<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p> + +<h3 id="filtering_messages_from_a_specific_sender">Filtering Messages From a + Specific Sender</h3> + +<p>You can quickly create a filter for messages from a particular sender. For + example, if you want to automatically move all incoming messages from your + child's teacher into a folder called <q>School</q>, you can quickly set + up a filter to do this.</p> + +<p>To create a filter for messages from a specific sender, begin from the Mail + window:</p> + +<ol> + <li>Select a message from a specific sender.</li> + <li>Open the Message menu and choose Create Filter From Message. Or, in the + message header pane, right click the sender name and choose Create Filter + From.</li> + <li>You see the Filter Rules dialog box. Using the sender's email + address, &brandShortName; prefills the filter matching criteria and the + filter action (Move Message to). You can change or add new rules to the + matching criteria.</li> + <li>Choose a destination folder in which to store the incoming messages from + the specified sender, or create a new folder. You can also choose other + actions for this filter, or change the default one.</li> + <li>Note that, if you leave the filter name empty, &brandShortName; will + provide a name for it based on the first criterion.</li> + <li>Click OK to confirm your settings. You see the + <a href="#creating_message_filters">Message Filters</a> dialog box, where + you can create, delete, or edit message filters.</li> + <li>Click OK. The filter begins filtering incoming messages from the + specified sender as soon as you click OK.</li> +</ol> + +<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p> + +<h2 id="searching_through_messages">Searching Through Messages</h2> + +<p>&brandShortName; Mail & Newsgroups lets you quickly find text in a + single message, search messages by subject or sender, or use a combination of + criteria to perform a thorough search through all messages in a specific mail + folder, newsgroup, or account.</p> + +<p>To locate text in a single message, begin from the Mail window:</p> + +<ol> + <li>Select the message, open the Edit menu, and choose Find in This + Message.</li> + <li>Type the text that you want to locate in the dialog box.</li> + <li>Click Find to locate the first occurrence of the text.</li> + <li>Continue clicking Find to locate additional occurrences, or click Cancel + when you are done.</li> + <li>Choose Find Again from the Edit menu to continue searching for the text + throughout the rest of the message.</li> +</ol> + +<p>To quickly search for messages in a selected folder by subject or sender, + begin from the Mail window:</p> + +<ol> + <li>To the right of <q>Subject or Sender contains:</q>, type the subject text + or sender name that you want to find. You can type only part of the subject + or sender, or you can type the exact word or name that you want to find. + + <p>As soon as you stop typing, &brandShortName; Mail & Newsgroups + displays only those messages in the selected folder where the subject or + sender contains the search text you entered.</p> + </li> + <li>Click Clear to erase the search text and show all messages in the + selected folder.</li> +</ol> + +<h3 id="searching_for_specific_messages">Searching for Specific Messages</h3> + +<p>You can search mail folders or newsgroups for specific messages. If you are + not already viewing the Search Messages dialog box, begin from the Mail + window:</p> + +<ol> + <li>Open the Tools menu and choose Search Messages. You see the Search + Messages dialog box.</li> + <li>Next to <q>Search for messages in</q>, choose the account, newsgroup, or + folder through which you want to search.</li> + <li>Select <q>Search subfolders</q> to include all subfolders in the + search.</li> + <li>Next to <q>Perform search operations on</q>, select an option where to + search for messages in newsgroups or IMAP accounts: + <ul> + <li>Choose <q>Local system</q> to use only the information stored locally + for the search without any network activity. This mode includes all + major message headers. You can't search the message body locally + unless the account and its folders have been set up for + <a href="mailnews_account_settings.xhtml#synchronization_and_storage">synchronization</a>. + </li> + <li>Choose <q>Remote server</q> to perform all searches on the server + where the messages are located. This will allow you to also search for + contents in message bodies which have not been synchronized.</li> + </ul> + <p><strong>Note</strong>: This menu will be disabled if it's not + possible to search remotely on the server (e.g., for POP accounts).</p> + </li> + <li>Select which matching option Mail & Newsgroups will use to search for + messages that match all or at least one of the conditions (criteria) that + you choose.</li> + <li>Use the drop-down lists to indicate the search criteria (for example, + <q>Subject</q> and <q>contains</q>) and then type the text or phrase that + you want to match. + + <p><strong>Tip</strong>: To search for messages that contain a header not + listed in the first drop-down menu (for example, if you want to search + for messages that include the header Resent-From), choose Customize and + type the header you want to search for. &brandShortName; Mail & + Newsgroups adds your custom header to the drop-down list, so you can then + choose it to search for matching entries. Make sure you enter the custom + header correctly, since Mail will only find entries that exactly match + what you type.</p> + </li> + <li>Click More to add criteria and Fewer to remove them.</li> + <li>Click Search to begin, or click Clear to reset your entries. The search + results appear in lower part of the Search Messages dialog box. + <ul> + <li>To open a message so you can read it, select the message and click + Open, or double-click the message.</li> + <li>To sort the messages in a different order, click the column that you + want to sort by.</li> + <li>To move or copy a message in the Results area to another folder, + select the message and then choose the destination folder from the File + drop-down list. If the destination folder is within the same account, + the message is moved to that folder. If the destination folder is + within a different account, the message is copied to that folder.</li> + <li>To delete a message in the Results area, select the message and then + click Delete.</li> + <li>To open the folder where the message is stored, select the message + and click Open Message Folder.</li> + </ul> + </li> +</ol> + +<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p> + +<h1 id="controlling_junk_mail">Controlling Junk Mail</h1> + +<p>This section describes how to use &brandShortName;'s Junk Mail Controls +to filter unwanted mail, and how phishing detection works.</p> + +<div class="contentsBox">In this section: + <ul> + <li><a href="#using_junk_mail_controls">Using Junk Mail Controls</a></li> + <li><a href="#junk_controls_options">Junk Mail Controls Options</a></li> + <li><a href="#junk_controls_and_filters">Junk Mail Controls and + Filters</a></li> + <li><a href="#phishing_detection">Phishing Detection</a></li> + </ul> +</div> + + +<h2 id="using_junk_mail_controls">Using Junk Mail Controls</h2> + +<p>&brandShortName;'s Junk Mail Controls feature can evaluate your + incoming messages and identify possible junk (or unsolicited) messages. The + feature uses the Bayesian classification method. You first train + &brandShortName; by showing it a bunch of mail that is junk, and a bunch of + mail that is not. Then, you let it auto-classify new mail for you. If + &brandShortName; makes any mistakes, you can correct them.</p> + +<p>To use Junk Mail Controls:</p> + +<ol> + <li>First, train &brandShortName; to recognize Junk messages and Non-Junk + messages. There are three ways to toggle junk status of the selected + message(s): + <ul> + <li>Open the Message menu, select <q>Mark</q> and choose <q>As Junk</q> + or <q>As Not Junk</q>.</li> + <li>Click on the Junk toolbar button.</li> + <li><img src="images/mail_junk_column.png" style="float:right" alt=""/> + + <p>Click to toggle the Junk Status column in the message list. (If you + do not see it, click the right-most button ( + <img src="images/columns.png" alt=""/>) in the list header bar and + select Junk Status from the pop-up menu.)</p> + </li> + </ul> + + <p>When you toggle junk status, a trash-can icon will appear or disappear + in the Junk status column to indicate the junk status of the selected + message.</p> + </li> + + <li>Open the Edit menu, and choose Mail & Newsgroups Account Settings. + You see the Mail & Newsgroups Account Settings dialog box.</li> + <li>Click the Junk Settings category for your mail account.</li> + <li>Enable the feature and &brandShortName; will automatically classify + incoming messages. (See + <a href="#junk_controls_options">Junk Mail Controls Options</a>. + Details on the other settings there can be found in the + <a href="mailnews_account_settings.xhtml#junk_settings">Junk Settings</a> + preference panel description.) + </li> + <li>If you have trained it on virus mail, consider disabling the white + listing (many mail viruses send bulk messages to people in the address book + of the infected computer).</li> + <li>Make sure to correct the Junk Mail Controls when it incorrectly labels + messages either as junk or not junk.</li> + <li>To analyze existing messages, select messages, open the Tools menu + and choose <q>Run Junk Mail Controls</q>.</li> +</ol> + +<p><strong>Note</strong>: &brandShortName; will only run Junk Mail Controls + when the training database has information on non-Junk messages. If Junk Mail + Controls do not work, select some messages and explicitly mark them as Not + Junk.</p> + +<p>[<a href="#controlling_junk_mail">Return to beginning of section</a>]</p> + +<h2 id="junk_controls_options">Junk Mail Controls Options</h2> + +<p>To fine-tune how Junk Mail Controls work, use the + <a href="mailnews_preferences.xhtml#junk_and_suspect_preferences">Junk & + Suspect Mail preference panel</a> for account-independent settings and the + account manager's <a href="mailnews_account_settings.xhtml#junk_settings">Junk + Settings</a> for settings of a specific mail account.</p> + +<p>[<a href="#controlling_junk_mail">Return to beginning of section</a>]</p> + +<h2 id="junk_controls_and_filters">Junk Mail Controls and Filters</h2> + +<p>Junk Mail Controls run after mail filters (unless you set the filter to run + after classification, where <q>classification</q> includes junk and phishing + scanning) and apply only to the Inbox folder and its sub-folders. Use this to + your advantage, for example, you can filter mail you are sure not to be Junk + to a special folder outside of Inbox so that the messages will not be + classified as Junk (especially useful if you subscribe to newsletters or if + you are on a moderated mailing list).</p> + +<p>[<a href="#controlling_junk_mail">Return to beginning of section</a>]</p> + +<h2 id="phishing_detection">Phishing Detection</h2> + +<p>Phishing is a particularly common fraudulent business scheme in which + a party creates counterfeit websites designed to trick recipients into + divulging personal data such as credit card numbers, account usernames, + passwords and social security numbers. Hijacking brand names of banks, + e-retailers and credit card companies, phishers often convince + recipients to respond.</p> + +<p>In many cases, you'll receive a link to a phishing page via an email + which claims to come from an official-looking address. You can also end up + at these pages by following links that you find on the Web or in IM + messages.</p> + +<p><strong>Tip</strong>: Since a forged <a href="glossary.xhtml#url">URL</a> + can look very similar to a genuine one, it's safer to use a bookmark + you've created or to type the URL into the location bar by hand instead + of following a link in an email message. Always consider the risk of a forged + URL if you're asked to log in or provide private information on a + website.</p> + +<p>&brandShortName; Mail phishing detector is enabled by default. When it + encounters a mail which seems to be scam, it will show a warning bar in the + message window.</p> + +<p>If you think that the email is a valid one, you can click on the <q>Not + Scam</q> button, and the warning bar will disappear.</p> + +<p>When a user clicks on a link in an email that appears to be a phishing URL, + &brandShortName; will prompt the user with a dialog box before the website + is opened.</p> + +<p>This prompt will appear if either of the following is true: the host name of + the actual URL is an <a href="glossary.xhtml#ip_address">IP address</a>, or + the link text is a URL whose host name does not match the host name of the + actual URL.</p> + +<p><strong>Note</strong>: Phishing detection has a higher precedence than Junk + Mail detection.</p> + +<p>For more technical details on this subject, see the online document + <a href="http://www.honeynet.org/papers/phishing/">Know your Enemy: + Phishing</a>.</p> + +<p>[<a href="#controlling_junk_mail">Return to beginning of section</a>]</p> +</body> +</html> |