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| -rw-r--r-- | debian/bug-presubj | 60 |
1 files changed, 60 insertions, 0 deletions
diff --git a/debian/bug-presubj b/debian/bug-presubj new file mode 100644 index 000000000..602de78b9 --- /dev/null +++ b/debian/bug-presubj @@ -0,0 +1,60 @@ +Reporting a bug against LibreOffice +-------------------------------------- +I) Make sure it's a LibreOffice bug after all: #398923 and its friends for + example are not. + Set the Version: header right. If you found a bug in a specific version, + set that as version:, even if you in the meanwhile upgraded. If you are on + an up-to-date version and tried old versions and they have the bug, too, set + the Version: header to the earliest version you found it in (of course, if + versions inbetween don't have the bug use the version in which it reappeared + and sustained to the current version) + +II) Check on the BTS (http://bugs.debian.org/src:libreoffice) whether the + bug already is reported. Do *NOT* report a new one then. For judging whether + it's already reported, read *ALL* the bugs, think, try and use common sense. + +III) If you have crashes with a document, try another one. If only that or + similar docs causes problems please attach THIS (or a similar type one + causing it). Otherwise, don't file a bug, we can't look at it anyway. + +IV) Please attach more info if possible (see + https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux). + Install libreoffice-*-dbgsym or libreoffice-dbg before doing this (and maybe + the packages it Recommends and/or -dbgsym/-dbg of the libraries LO depends + on). + Please note that those *-dbgsym packages are not in the main archive; you + need to add the debug archive for that. + See https://wiki.debian.org/AutomaticDebugPackages + Please also read /usr/share/doc/libreoffice-common/README.gz for common + problems ("Problems During Program Startup") + If you have NFS/Samba/... file locking problems (i.e. files opened + read-only when they should be read-write), also see the "File Locking" + section in above file. + +V) If the bug is also in the version you can get from www.libreoffice.org, file + it there (see https://wiki.documentfoundation.org/QA/BugReport) in the first + place. If you really think this also should be a bug in the Debian BTS + (because it's (release-)critical or otherwise important) please file a bug + there too *BUT* note the TDF bug number in the bug or mark it forwarded + yourself if you can. Especially this is for feature requests. + If you tested other LibreOffice packages and the bug is (not) in version + foo from bar, mention that, too. + +VI) Only report bugs on completely up-to-date systems. Don't file bugs on a + obsolete version and neither on sid/testing systems really old. If bugs + got fixed in sid, it doesn't make sense to file them anymore. (Exception + is security bugs or really critical bugs which should be get fixed in + stable.) When you think a dependency is missing/wrong/too lax please be + *sure* that this is the case before reporting it. Most times it isn't. + Use common sense and the bug severities for judging here. When you think + you have an up-to-date system, check whether you really have one. + (And do a dist-upgrade, try to reproduce the bug again). + Also don't report bugs on broken mix systems unless you are sure about the + dependencies/conflicts (see above). + +VII) Please give as much info as possible (installed OOo packages, installed + extensions, "special" configs, additions, changes, whatever). Better too + much than too less. (See #396225 for example which was caused by an + unsupportable, non-free extension) + +Thanks. |