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authorDaniel Baumann <daniel.baumann@progress-linux.org>2024-04-19 02:57:58 +0000
committerDaniel Baumann <daniel.baumann@progress-linux.org>2024-04-19 02:57:58 +0000
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Adding upstream version 1.44.3.upstream/1.44.3upstream
Signed-off-by: Daniel Baumann <daniel.baumann@progress-linux.org>
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+### Understand the alert
+
+This `ping_host_reachable` alert checks the network reachability status of a specific host. When you receive this alert, it means that the host is either `up` (reachable) or `down` (unreachable).
+
+### What is network reachability?
+
+Network reachability refers to the ability of a particular host to communicate with other devices or systems within a network. In this alert, the reachability is monitored using the `ping` command, which sends packets to the host and checks for the response. The alert evaluates the packet loss percentage over a 30-second period.
+
+### Troubleshoot the alert
+
+1. Verify if the alert is accurate: Check if there are transient network issues or if there is a problem with the particular host. You can run the `ping` command manually to see if the packet loss percentage is consistent over time.
+
+ ```
+ ping -c 10 <host IP or domain>
+ ```
+
+2. Check the network connectivity: Ensure there are no issues with the local network or the physical connections (switches, routers, etc.). Look for potential network bottlenecks, high traffic, and hardware failures that can affect reachability.
+
+3. Check the host's health: If the host is reachable, log in to the system and examine its performance, stability, and resource usage. Look for indicators of high system load, resource constraints, or unresponsive processes.
+
+4. Examine network security policies and firewalls: Network reachability can be affected by misconfigured firewalls or security policies. Ensure there are no restrictions blocking the communication between the monitoring system and the host.
+
+5. Analyze logs for any relevant information: Check system logs (e.g., `/var/log/syslog`) and application logs on both the monitoring system and the target host. Look for error messages, timeouts, or connectivity problems.
+
+### Useful resources
+
+1. [Understanding High Packet Loss in Networking](https://www.fiberplex.com/blog/understanding-high-packet-loss-in-networking)