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diff --git a/docs/cloud/alerts-notifications/manage-notification-methods.md b/docs/cloud/alerts-notifications/manage-notification-methods.md new file mode 100644 index 00000000..f61b6bf6 --- /dev/null +++ b/docs/cloud/alerts-notifications/manage-notification-methods.md @@ -0,0 +1,73 @@ +# Manage notification methods + +From the Cloud interface, you can manage your space's notification settings as well as allow users to personalize their notifications setting + +## Manage space notification settings + +### Prerequisites + +To manage space notification settings, you will need the following: + +- A Netdata Cloud account +- Access to the space as an **administrator** + +### Available actions per notification methods based on service level + +| **Action** | **Personal service level** | **System service level** | +| :- | :-: | :-: | +| Enable / Disable | X | X | +| Edit | | X | | +| Delete | X | X | +| Add multiple configurations for same method | | X | + +Notes: +* For Netadata provided ones you can't delete the existing notification method configuration. +* Enable, Edit and Add actions over specific notification methods will only be allowed if your plan has access to those ([service classification](https://github.com/netdata/netdata/blob/master/docs/cloud/alerts-notifications/notifications.md#service-classification)) + +### Steps + +1. Click on the **Space settings** cog (located above your profile icon) +1. Click on the **Alerts & Notification** tab on the left hand-side +1. Click on the **Notification Methods** tab +1. You will be presented with a table of the configured notification methods for the space. You will be able to: + 1. **Add a new** notification method configuration. + - Choose the service from the list of the available ones, you'll may see a list of unavailable options if your plan doesn't allow some of them (you will see on the + card the plan level that allows a specific service) + - You can optionally provide a name for the configuration so you can easily refer to what it + - Define filtering criteria. To which Rooms will this apply? What notifications I want to receive? (All Alerts and unreachable, All Alerts, Critical only) + - Depending on the service different inputs will be present, please note that there are mandatory and optional inputs + - If you doubts on how to configure the service you can find a link at the top of the modal that takes you to the specific documentation page to help you + 1. **Edit an existing** notification method configuration. Personal level ones can't be edited here, see [Manage user notification settings](#manage-user-notification-settings). You will be able to change: + - The name provided for it + - Filtering criteria + - Service specific inputs + 1. **Enable/Disable** a given notification method configuration. + - Use the toggle to enable or disable the notification method configuration + 1. **Delete an existing** notification method configuration. Netdata provided ones can't be deleted, e.g. Email + - Use the trash icon to delete your configuration + +## Manage user notification settings + +### Prerequisites + +To manage user specific notification settings, you will need the following: + +- A Cloud account +- Have access to, at least, a space + +Note: If an administrator has disabled a Personal [service level](https://github.com/netdata/netdata/blob/master/docs/cloud/alerts-notifications/notifications.md#service-level) notification method this will override any user specific setting. + +### Steps + +1. Click on the **User notification settings** shortcut on top of the help button +1. You are presented with: + - The Personal [service level](https://github.com/netdata/netdata/blob/master/docs/cloud/alerts-notifications/notifications.md#service-level) notification methods you can manage + - The list spaces and rooms inside those where you have access to + - If you're an administrator, Manager or Troubleshooter you'll also see the Rooms from a space you don't have access to on **All Rooms** tab and you can activate notifications for them by joining the room +1. On this modal you will be able to: + 1. **Enable/Disable** the notification method for you, this applies accross all spaces and rooms + - Use the the toggle enable or disable the notification method + 1. **Define what notifications you want** to per space/room: All Alerts and unreachable, All Alerts, Critical only or No notifications + 1. **Activate notifications** for a room you aren't a member of + - From the **All Rooms** tab click on the Join button for the room(s) you want + |