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author | Daniel Baumann <daniel.baumann@progress-linux.org> | 2024-04-15 16:27:18 +0000 |
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committer | Daniel Baumann <daniel.baumann@progress-linux.org> | 2024-04-15 16:27:18 +0000 |
commit | f7f20c3f5e0be02585741f5f54d198689ccd7866 (patch) | |
tree | 190d5e080f6cbcc40560b0ceaccfd883cb3faa01 /source/free_support.rst | |
parent | Initial commit. (diff) | |
download | rsyslog-doc-f7f20c3f5e0be02585741f5f54d198689ccd7866.tar.xz rsyslog-doc-f7f20c3f5e0be02585741f5f54d198689ccd7866.zip |
Adding upstream version 8.2402.0+dfsg.upstream/8.2402.0+dfsg
Signed-off-by: Daniel Baumann <daniel.baumann@progress-linux.org>
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-rw-r--r-- | source/free_support.rst | 56 |
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diff --git a/source/free_support.rst b/source/free_support.rst new file mode 100644 index 0000000..005a696 --- /dev/null +++ b/source/free_support.rst @@ -0,0 +1,56 @@ +Free Services for Rsyslog +========================= + +*A personal word from Rainer, the lead developer of rsyslog:* + +**The rsyslog community provides ample free support resources. Please +see our** `troubleshooting guide <troubleshooting/index.html>`_ **to get started.** + +Every now and then I receive private mail with support questions. I +appreciate any feedback, but I must limit my resources so that I can +help drive a great logging system forward. + +To do so, I have decided not to reply to unsolicited support emails, at +least not with a solution (but rather a link to this page ;)). I hope +this does not offend you. The reason is quite simple: If I do personal +support, you gain some advantage without contributing something back. +Think about it: if you ask your question on the public forum or mailing +list, others with the same problem can help you and, most importantly, even +years later find your post (and the answer) and get the problem solved. +So by solving your issue in public, you help create a great community +resource and also help your fellow users find solutions quicker. In +the long term, this also contributes to improved code because the more +questions users can find solutions to themselves, the fewer I need to +look at. + +But it becomes even better: the rsyslog community is much broader than +Rainer ;) - there are other helpful members hanging around the public +places. They often answer questions, so that I do not need to look at +them (btw, once again a big "thank you", folks!). And, more important, +those folks have a different background than me. So they often either know +better how to solve your problem (e.g. because it is distro-specific) or +they know how to better phrase it (after all, I like abstract terms and +concepts ;)). So you do yourself a favor if you use the public places. + +An excellent place to go to is the `rsyslog +forum <http://kb.monitorware.com/rsyslog-f40.html>`_ inside the +knowledge base (which in itself is a great place to visit!). For those +used to mailing lists, the `rsyslog mailing +list <http://lists.adiscon.net/mailman/listinfo/rsyslog>`_ also offers +excellent advise. + +**Don't like to post your question in a public place?** Well, then you +should consider purchasing `rsyslog professional +support <http://www.rsyslog.com/professional-services/>`_. The fees are very low and help +fund the project. If you use rsyslog seriously inside a corporate +environment, there is no excuse for not getting one of the support +packages ;) + +Of course, things are different when I ask you to mail me privately. +I'll usually do that when I think it makes sense, for example when we +exchange debug logs. + +I hope you now understand the free support options and the reasoning for +them. I hope I haven't offended you with my words - this is not my +intention. I just needed to make clear why there are some limits on my +responsiveness. Happy logging! |