summaryrefslogtreecommitdiffstats
path: root/source/free_support.rst
diff options
context:
space:
mode:
authorDaniel Baumann <daniel.baumann@progress-linux.org>2024-04-15 16:27:18 +0000
committerDaniel Baumann <daniel.baumann@progress-linux.org>2024-04-15 16:27:18 +0000
commitf7f20c3f5e0be02585741f5f54d198689ccd7866 (patch)
tree190d5e080f6cbcc40560b0ceaccfd883cb3faa01 /source/free_support.rst
parentInitial commit. (diff)
downloadrsyslog-doc-f7f20c3f5e0be02585741f5f54d198689ccd7866.tar.xz
rsyslog-doc-f7f20c3f5e0be02585741f5f54d198689ccd7866.zip
Adding upstream version 8.2402.0+dfsg.upstream/8.2402.0+dfsg
Signed-off-by: Daniel Baumann <daniel.baumann@progress-linux.org>
Diffstat (limited to 'source/free_support.rst')
-rw-r--r--source/free_support.rst56
1 files changed, 56 insertions, 0 deletions
diff --git a/source/free_support.rst b/source/free_support.rst
new file mode 100644
index 0000000..005a696
--- /dev/null
+++ b/source/free_support.rst
@@ -0,0 +1,56 @@
+Free Services for Rsyslog
+=========================
+
+*A personal word from Rainer, the lead developer of rsyslog:*
+
+**The rsyslog community provides ample free support resources. Please
+see our** `troubleshooting guide <troubleshooting/index.html>`_ **to get started.**
+
+Every now and then I receive private mail with support questions. I
+appreciate any feedback, but I must limit my resources so that I can
+help drive a great logging system forward.
+
+To do so, I have decided not to reply to unsolicited support emails, at
+least not with a solution (but rather a link to this page ;)). I hope
+this does not offend you. The reason is quite simple: If I do personal
+support, you gain some advantage without contributing something back.
+Think about it: if you ask your question on the public forum or mailing
+list, others with the same problem can help you and, most importantly, even
+years later find your post (and the answer) and get the problem solved.
+So by solving your issue in public, you help create a great community
+resource and also help your fellow users find solutions quicker. In
+the long term, this also contributes to improved code because the more
+questions users can find solutions to themselves, the fewer I need to
+look at.
+
+But it becomes even better: the rsyslog community is much broader than
+Rainer ;) - there are other helpful members hanging around the public
+places. They often answer questions, so that I do not need to look at
+them (btw, once again a big "thank you", folks!). And, more important,
+those folks have a different background than me. So they often either know
+better how to solve your problem (e.g. because it is distro-specific) or
+they know how to better phrase it (after all, I like abstract terms and
+concepts ;)). So you do yourself a favor if you use the public places.
+
+An excellent place to go to is the `rsyslog
+forum <http://kb.monitorware.com/rsyslog-f40.html>`_ inside the
+knowledge base (which in itself is a great place to visit!). For those
+used to mailing lists, the `rsyslog mailing
+list <http://lists.adiscon.net/mailman/listinfo/rsyslog>`_ also offers
+excellent advise.
+
+**Don't like to post your question in a public place?** Well, then you
+should consider purchasing `rsyslog professional
+support <http://www.rsyslog.com/professional-services/>`_. The fees are very low and help
+fund the project. If you use rsyslog seriously inside a corporate
+environment, there is no excuse for not getting one of the support
+packages ;)
+
+Of course, things are different when I ask you to mail me privately.
+I'll usually do that when I think it makes sense, for example when we
+exchange debug logs.
+
+I hope you now understand the free support options and the reasoning for
+them. I hope I haven't offended you with my words - this is not my
+intention. I just needed to make clear why there are some limits on my
+responsiveness. Happy logging!