Adding upstream version 1.38.0.upstream/1.38.0

Signed-off-by: Daniel Baumann <daniel.baumann@progress-linux.org>

1 files changed, 88 insertions, 0 deletions

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+---
+title: "Sign in with email, Google, or GitHub"
+description: "Learn how signing in to Cloud works via one of our three authentication methods, plus some tips if you're having trouble signing in."
+custom_edit_url: "https://github.com/netdata/netdata/blob/master/docs/cloud/manage/sign-in.mdx"
+sidebar_label: "Sign in with email, Google, or GitHub"
+learn_status: "Published"
+learn_topic_type: "Tasks"
+learn_rel_path: "Operations"
+---
+
+You can [sign in to Netdata](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_first_section) through one of three methods: email, Google, or GitHub. Email uses a
+time-sensitive link that authenticates your browser, and Google/GitHub both use OAuth to associate your email address
+with a Netdata Cloud account.
+
+No matter the method, your Netdata Cloud account is based around your email address. Netdata Cloud does not store
+passwords.
+
+
+## Email
+
+To sign in with email, visit [Netdata Cloud](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_email_section), enter your email address, and click
+the **Sign in by email** button.
+
+![Verify your email!](https://user-images.githubusercontent.com/82235632/125475486-c667635a-067f-4866-9411-9f7f795a0d50.png)
+
+Click the **Verify** button in the email to begin using Netdata Cloud.
+
+To use this same Netdata Cloud account on additional devices, request another sign in email, open the email on that
+device, and sign in.
+
+### Don't have a Netdata Cloud account yet?
+
+If you don't have a Netdata Cloud account yet you won't need to worry about it. During the sign in process we will create one for you and make the process seamless to you.
+
+After your account is created and you sign in to Netdata, you first are asked to agree to Netdata Cloud's [Privacy
+Policy](https://www.netdata.cloud/privacy/) and [Terms of Use](https://www.netdata.cloud/terms/). Once you agree with these you are directed
+through the Netdata Cloud onboarding process, which is explained in the [Netdata Cloud
+quickstart](https://github.com/netdata/netdata/blob/master/docs/cloud/get-started.mdx).
+
+### Troubleshooting
+
+You should receive your sign in email in less than a minute. The subject is **Verify your email!** and the sender is `no-reply@app.netdata.cloud` via `sendgrid.net`.
+
+If you don't see the email, try the following:
+
+-   Check [Netdata Cloud status](https://status.netdata.cloud) for ongoing issues with our infrastructure.
+-   Request another sign in email via the [sign in page](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_troubleshooting_section).
+-   Check your spam folder.
+-   In Gmail, check the **Updates** category.
+
+You may also want to add `no-reply@app.netdata.cloud` to your address book or contacts list, especially if you're using
+a public email service, such as Gmail. You may also want to whitelist/allowlist either the specific email or the entire
+`app.netdata.cloud` domain.
+
+## Google and GitHub OAuth
+
+When you use Google/GitHub OAuth, your Netdata Cloud account is associated with the email address that Netdata Cloud
+receives via OAuth.
+
+To sign in with Google or GitHub OAuth, visit [Netdata Cloud](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_google_github_section) and click the
+**Continue with Google/GitHub** or button. Enter your Google/GitHub username and your password. Complete two-factor
+authentication if you or your organization has it enabled. 
+
+You are then signed in to Netdata Cloud or directed to the new-user onboarding if you have not signed up previously.
+
+## Reset a password
+
+Netdata Cloud does not store passwords and does not support password resets. All of our sign in methods do not
+require passwords, and use either links in emails or Google/GitHub OAuth for authentication.
+
+## Switch between sign in methods
+
+You can switch between sign in methods if the email account associated with each method is the same.
+
+For example, you first sign in via your email account, `user@example.com`, and later sign out. You later attempt to sign
+in via a GitHub account associated with `user@example.com`. Netdata Cloud recognizes that the two are the same and signs
+you in to your original account.
+
+However, if you first sign in via your `user@example.com` email account and then sign in via a Google account associated
+with `user2@example.com`, Netdata Cloud creates a new account and begins the onboarding process.
+
+It is not currently possible to link an account created with `user@example.com` to a Google account associated with
+`user2@example.com`.
+
+## What's next? 
+
+If you haven't already onboarded to Netdata Cloud and connected your first nodes, visit 
+the [get started guide](https://github.com/netdata/netdata/blob/master/docs/cloud/get-started.mdx).