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diff --git a/docs/cloud/alerts-notifications/manage-alert-notification-silencing-rules.md b/docs/cloud/alerts-notifications/manage-alert-notification-silencing-rules.md new file mode 100644 index 000000000..b9806c6fa --- /dev/null +++ b/docs/cloud/alerts-notifications/manage-alert-notification-silencing-rules.md @@ -0,0 +1,58 @@ +# Manage alert notification silencing rules + +From the Cloud interface, you can manage your space's alert notification silencing rules settings as well as allow users to define their personal ones. + +## Prerequisites + +To manage **space's alert notification silencing rule settings**, you will need the following: + +- A Netdata Cloud account +- Access to the space as an **administrator** or **manager** (**troubleshooters** can only view space rules) + + +To manage your **personal alert notification silencing rule settings**, you will need the following: + +- A Netdata Cloud account +- Access to the space with any roles except **billing** + +### Steps + +1. Click on the **Space settings** cog (located above your profile icon) +1. Click on the **Alert & Notification** tab on the left hand-side +1. Click on the **Notification Silencing Rules** tab +1. You will be presented with a table of the configured alert notification silencing rules for: + * the space (if aren't an **observer**) + * yourself + + You will be able to: + 1. **Add a new** alert notification silencing rule configuration. + - Choose if it applies to **All users** or **Myself** (All users is only available for **administrators** and **managers**) + - You need to provide a name for the configuration so you can easily refer to it + - Define criteria for Nodes: To which Rooms will this apply? What Nodes? Does it apply to host labels key-value pairs? + - Define criteria for Alerts: Which alert name is being targeted? What alert context? Will it apply to a specific alert role? + - Define when it will be applied: + - Immediately, from now till until it is turned off or until a specific duration (start and end date automatically set) + - Scheduled, you specify the start and end time for when the rule becomes active and then inactive (time is set according to your browser local timezone) + Note: You are only able to add a rule if your space is on a [paid plan](https://github.com/netdata/netdata/edit/master/docs/cloud/manage/plans.md). + 1. **Edit an existing** alert notification silencing rule configurations. You will be able to change: + - The name provided for it + - Who it applies to + - Selection criteria for Nodes and Alert + - When it will be applied + 1. **Enable/Disable** a given alert notification silencing rule configuration. + - Use the toggle to enable or disable + 1. **Delete an existing** alert notification silencing rule. + - Use the trash icon to delete your configuration + +## Silencing rules examples + +| Rule name | War Rooms | Nodes | Host Label | Alert name | Alert context | Alert role | Description | +| :-- | :-- | :-- | :-- | :-- | :-- | :-- | :--| +| Space silencing | All Rooms | * | * | * | * | * | This rule silences the entire space, targets all nodes and for all users. E.g. infrastructure wide maintenance window. | +| DB Servers Rooms | PostgreSQL Servers | * | * | * | * | * | This rules silences the nodes in the room named PostgreSQL Servers, for example it doesn't silence the `All Nodes` room. E.g. My team with membership to this room doesn't want to receive notifications for these nodes. | +| Node child1 | All Rooms | `child1` | * | * | * | * | This rule silences all alert state transitions for node `child1` on all rooms and for all users. E.g. node could be going under maintenance. | +| Production nodes | All Rooms | * | `environment:production` | * | * | * | This rule silences all alert state transitions for nodes with the host label key-value pair `environment:production`. E.g. Maintenance window on nodes with specific host labels. | +| Third party maintenance | All Rooms | * | * | `httpcheck_posthog_netdata_cloud.request_status` | * | * | This rule silences this specific alert since third party partner will be undergoing maintenance. | +| Intended stress usage on CPU | All Rooms | * | * | * | `system.cpu` | * | This rule silences specific alerts across all nodes and their CPU cores. | +| Silence role webmaster | All Rooms | * | * | * | * | `webmaster` | This rule silences all alerts configured with the role `webmaster`. | +| Silence alert on node | All Rooms | `child1` | * | `httpcheck_posthog_netdata_cloud.request_status` | * | * | This rule silences the specific alert on the `child1` node. | |