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author | Daniel Baumann <daniel.baumann@progress-linux.org> | 2024-05-15 03:35:49 +0000 |
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committer | Daniel Baumann <daniel.baumann@progress-linux.org> | 2024-05-15 03:35:49 +0000 |
commit | d8bbc7858622b6d9c278469aab701ca0b609cddf (patch) | |
tree | eff41dc61d9f714852212739e6b3738b82a2af87 /mobile/android/fenix/docs/Crash-Monitoring.md | |
parent | Releasing progress-linux version 125.0.3-1~progress7.99u1. (diff) | |
download | firefox-d8bbc7858622b6d9c278469aab701ca0b609cddf.tar.xz firefox-d8bbc7858622b6d9c278469aab701ca0b609cddf.zip |
Merging upstream version 126.0.
Signed-off-by: Daniel Baumann <daniel.baumann@progress-linux.org>
Diffstat (limited to 'mobile/android/fenix/docs/Crash-Monitoring.md')
-rw-r--r-- | mobile/android/fenix/docs/Crash-Monitoring.md | 46 |
1 files changed, 46 insertions, 0 deletions
diff --git a/mobile/android/fenix/docs/Crash-Monitoring.md b/mobile/android/fenix/docs/Crash-Monitoring.md new file mode 100644 index 0000000000..c40f3fcbe5 --- /dev/null +++ b/mobile/android/fenix/docs/Crash-Monitoring.md @@ -0,0 +1,46 @@ +# Crash Monitoring + +## Important +* The main goal here is not to file an issue for every single distinct crash report, but to find regressions of new problems that need to be addressed. +* Once you're familiar with the process this should not take more than 10 mins in the morning. +* Quick links that you should check everyday [Sentry Query](https://sentry.io/organizations/mozilla/issues/?groupStatsPeriod=auto&page=0&project=6295546&query=is%3Aunresolved+level%3Afatal+firstSeen%3A-1w&sort=freq&statsPeriod=14d) and [Socorro Query](https://crash-stats.mozilla.org/topcrashers/?product=Fenix&days=3&_range_type=build&process_type=any) + +## Things to note before starting: +* Since we are focused on Java crashes, Sentry currently is the better choice. +* Ignore `level:info` issues (blue labels in Sentry). These issues are informational only. + +## What to do when monitoring crashes: +* Look at Sentry Fenix-nightly overview. Go though trending issues. [Sentry Dashboard](https://sentry.io/organizations/mozilla/projects/fenix-nightly/?project=6295546). +* Look at Sentry custom search [Sentry Query](https://sentry.io/organizations/mozilla/issues/?groupStatsPeriod=auto&page=0&project=6295546&query=is%3Aunresolved+level%3Afatal+firstSeen%3A-1w&sort=freq&statsPeriod=14d). +* Sign up for https://groups.google.com/a/mozilla.org/g/stability to get a daily email on the stability of Fenix. + +## How to determine a crash requires actions: +* Crashes that have level either Fatal or Error. +* Crashes that are occurring on latest Fenix and A-C versions. +* Crashes that are spiking. +* Crashes that are new. +* Crashes that happen repeatedly and often. +* Crashes that are happening to multiple users. + +## When a crash report requires actions: +* Is this a crash due to a recent change? If so, contact the developer. + * The histogram on the right side can help determine this along with checking the Firefox-Beta and Firefox Sentry products. +* Triage the crash to determine if the issue is real and requires a Bugzilla issue to track it. + * When filing an issue add a link to it as a comment in the Sentry crash for the products (nightly, beta, release) where the crash appears. +* Notify the relevant teams on Slack/Matrix that there's a new crash in Nightly that needs urgent attention, e.g. **#synced-client-integrations** for all things involving application services (A-S), **#nimbus-rust-sdk** for Nimbus, and **[GeckoView on Matrix](https://chat.mozilla.org/#/room/#geckoview:mozilla.org)**. + +## What can you do to help when not monitoring crashes +* If you recently landed a new module / change that is significant, contact the crash monitor so they are aware of it. + +## Crash monitoring with Socorro +* Look at [Top Crashers for Fenix Nightly](https://crash-stats.mozilla.org/topcrashers/?product=Fenix&days=3&_range_type=build&process_type=any) for reports on Nightly builds. + * This will return zero results if GV build ID is greater than 3 days old. Change to the 7 day view and ask #releaseduty-mobile in Slack about the GV upgrade task being broken. +* Use Sentry and Bugzilla to determine if the crash has already been reported. If a Bugzilla bug has been filed for a crash, a link to the bug should be listed in Socorro's "Bugzilla IDs" column. +* If the crash is new and the volume is high, then consider filing an issue using the crash-stats Bugzilla tab from a crash ID. + +## How to file bugs in Bugzilla from Socorro +* Go to the crash report. +* "Reports" tab. +* Select a report. +* Select the "Bugzilla" tab. +* Just above the header "Related Bugs", you will see a "Create a bug" option. Select the product that matches the crash report. |