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diff --git a/health/guides/web_log/1m_internal_errors.md b/health/guides/web_log/1m_internal_errors.md new file mode 100644 index 00000000..64a1ce08 --- /dev/null +++ b/health/guides/web_log/1m_internal_errors.md @@ -0,0 +1,24 @@ +### Understand the alert + +This alert indicates that there has been an increase in the number of HTTP 5XX server errors in the last minute. These errors typically indicate a problem with the server's ability to process requests, such as misconfigurations, overloaded resources, or other server-side issues. + +### Troubleshoot the alert + +1. **Inspect server logs**: Check the server error logs for any error messages, warnings, or unusual patterns. For Apache and Nginx, the error logs are usually found under `/var/log/{apache2, nginx}/error.log`. Analyze the logs to identify potential issues with the server, such as misconfigurations or resource limitations. + +2. **Check .htaccess file**: If you're using Apache, examine the `.htaccess` file for any misconfigurations or incorrect settings. Ensure that the directives in the file are valid and properly formatted. If necessary, temporarily disable the `.htaccess` file to see if it resolves the issue. + +3. **Review server resources**: Monitor the server's CPU, RAM, and disk usage to determine if the server is experiencing resource limitations. High resource usage can lead to server errors, as the server may be unable to handle incoming requests. Consider upgrading your server resources or optimizing the server for better performance. + +4. **Examine server software**: Check for any issues with the server software, such as outdated versions, security vulnerabilities, or software bugs. Update your server software to the latest version and apply any necessary patches to resolve potential issues. + +5. **Monitor third-party services**: If your server relies on third-party services or APIs, verify that these services are functioning correctly. Server errors may occur if your server is unable to communicate with these services or if they are experiencing downtime. + +6. **Test server functionality**: Use tools such as `curl` or web browser developer tools to send HTTP requests to your server and examine the responses. This can help you identify specific issues with the server, such as incorrect response headers or missing resources. + +### Useful resources + +1. [Apache HTTP Server Documentation](https://httpd.apache.org/docs/) +2. [Nginx Documentation](https://nginx.org/en/docs/) +3. [Mozilla Developer Network - HTTP Status Codes](https://developer.mozilla.org/en-US/docs/Web/HTTP/Status) + |