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+<?xml version="1.0" encoding="UTF-8"?>
+<!-- This Source Code Form is subject to the terms of the Mozilla Public
+ - License, v. 2.0. If a copy of the MPL was not distributed with this
+ - file, You can obtain one at http://mozilla.org/MPL/2.0/. -->
+
+
+<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.1//EN"
+ "http://www.w3.org/TR/xhtml11/DTD/xhtml11.dtd"[
+ <!ENTITY % brandDTD SYSTEM "chrome://branding/locale/brand.dtd" >
+ %brandDTD;
+]>
+
+<html xmlns="http://www.w3.org/1999/xhtml">
+<head>
+<title>Organizing Your Messages and Controlling Junk</title>
+<link rel="stylesheet" href="helpFileLayout.css" type="text/css"/>
+<link rel="stylesheet" href="chrome://communicator/skin/smileys.css"
+ type="text/css"/>
+</head>
+<body>
+<h1 id="organizing_your_messages">Organizing Your Messages</h1>
+
+<div class="contentsBox">
+ <ul>
+ <li><a href="#creating_a_folder">Creating a Folder</a></li>
+ <li><a href="#renaming_a_folder">Renaming a Folder</a></li>
+ <li><a href="#moving_or_copying_a_folder">Moving or Copying a
+ Folder</a></li>
+ <li><a href="#filing_messages_in_folders">Filing Messages in
+ Folders</a></li>
+ <li><a href="#sharing_folders_with_other_users">Sharing Folders With Other
+ Users (IMAP Only)</a></li>
+ <li><a href="#tagging_messages">Tagging Messages</a></li>
+ <li><a href="#marking_or_flagging_messages">Marking or Flagging
+ Messages</a></li>
+ <li><a href="#using_message_views">Using Message Views</a></li>
+ <li><a href="#creating_message_filters">Creating Message Filters</a></li>
+ <li><a href="#searching_through_messages">Searching Through
+ Messages</a></li>
+ </ul>
+</div>
+
+<h2 id="creating_a_folder">Creating a Folder</h2>
+
+<p>To create a message folder, begin from the Mail window:</p>
+
+<ol>
+ <li>Open the File menu, choose New, and then Folder. You see the New Folder
+ dialog box.</li>
+ <li>Type the name of the folder.</li>
+ <li>Click the drop-down list and choose a folder location and click OK. Your
+ new folder appears in your Mail Folders list.</li>
+</ol>
+
+<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p>
+
+<h2 id="renaming_a_folder">Renaming a Folder</h2>
+
+<p>To rename an existing folder, begin from the Mail window:</p>
+
+<ol>
+ <li>Select the folder you want to rename.</li>
+ <li>Open the File menu and choose Rename Folder. You see the Rename Folder
+ dialog box.</li>
+ <li>Type the new name and click OK.</li>
+</ol>
+
+<p><strong>Note</strong>: If you rename a folder that you&apos;ve been using to
+ store <a href="#creating_message_filters">filtered messages</a>, the filter
+ will automatically update to use the renamed folder.</p>
+
+<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p>
+
+<h2 id="moving_or_copying_a_folder">Moving or Copying a Folder</h2>
+
+<p>You can copy a folder and its contents to another mail account, or move a
+ folder within the same mail account.</p>
+
+<p>To move or copy a folder, begin from the Mail window:</p>
+
+<ol>
+ <li>Select the folder you want to move or copy.</li>
+ <li>Do one of the following:
+ <ul>
+ <li>To move the folder under another folder within the same account, drag
+ the folder over the name of the other folder. The folder you moved
+ becomes a subfolder of the other folder.</li>
+ <li>To copy the folder to another account, drag the folder over the name
+ of another account.</li>
+ <li>To copy the folder under another folder in another account, drag the
+ folder over the name of another folder in another account. The folder
+ you copied becomes a subfolder of the other folder.</li>
+ </ul>
+ </li>
+</ol>
+
+<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p>
+
+<h2 id="filing_messages_in_folders">Filing Messages in Folders</h2>
+
+<p>You can move messages from one folder to another by using either of these
+ methods:</p>
+
+<ul>
+ <li>Select the message, click the File button on the toolbar, and choose the
+ destination folder.</li>
+ <li>Drag and drop messages into the desired folder.
+
+ <p><strong>Note</strong>: If you drag and drop a message from an IMAP or
+ POP mail server folder to a local folder on your hard drive, the message
+ is moved to the local folder and removed from the server folder.</p>
+ </li>
+</ul>
+
+<p>To copy a message from one folder to another:</p>
+
+<ol>
+ <li>Select the message and right-click to display the pop-up menu.</li>
+ <li>Select <q>Copy To</q> and then select the destination account and folder
+ from the drop-down list.</li>
+</ol>
+
+<p><strong>Tip</strong>: Alternatively, you can copy a message between folders
+ by holding down the Shift key while dragging the message from the message
+ list over another folder.</p>
+
+<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p>
+
+<h2 id="sharing_folders_with_other_users">Sharing Folders With Other Users
+ (IMAP Only)</h2>
+
+<p>Users with IMAP mail accounts can share mail folders with other users on the
+ same network. Sharing folders allows several users to see and work with the
+ same messages, similar to a newsgroup. To use shared folders, your IMAP mail
+ server must support Access Control List (ACL) management. Check with your
+ system administrator or help desk if you are not sure that shared folders
+ are supported by your IMAP mail server.</p>
+
+<p>To share a mail folder with other users on your network, or to view sharing
+ information for a folder, begin from the Mail window:</p>
+
+<ol>
+ <li>Within an IMAP account, select a folder that you want to share, or select
+ a folder whose sharing privileges you want to view.
+
+ <p>Folders listed under Local Folders, or folders listed under a POP mail
+ account cannot be shared.</p>
+ </li>
+ <li>Open the Edit menu, and choose Folder Properties.</li>
+ <li>Click the Sharing tab.</li>
+ <li>Click Privileges. You may be prompted to enter your network user name and
+ password.
+
+ <p>The Privileges button is only available if the IMAP mail server allows
+ you to set folder sharing privileges. If this button is not available,
+ you can view the folder sharing privileges for this folder but cannot
+ change them.</p>
+ </li>
+ <li>Follow the instructions on the screen to add users and to set their
+ folder access privileges.
+ <ul>
+ <li><strong>Read privileges</strong>: Users can read messages and copy
+ their contents, but they cannot modify or delete messages, or copy
+ messages into the folder. Users can flag messages as read or unread.
+ See <a href="#marking_or_flagging_messages">Marking or Flagging
+ Messages</a> for instructions on flagging messages.</li>
+ <li><strong>Read and Write privileges</strong>: In addition to Read
+ privileges, users can modify and delete messages. Users can also copy
+ or move messages into the folder.</li>
+ <li><strong>Manage privileges</strong>: In addition to Read and Write
+ privileges, users can add and remove users and change their folder
+ permissions.</li>
+ </ul>
+ </li>
+ <li>Click OK to confirm your changes.</li>
+ <li>Click OK to close the Folder Properties dialog box.</li>
+</ol>
+
+<p>In the list of folders for your mail account, a shared folder displays a
+ distinctive folder icon to indicate that it is shared.</p>
+
+<p>To send a message that tells others how they can subscribe to your shared
+ folder, begin from the Mail window:</p>
+
+<ol>
+ <li>Select the shared folder.</li>
+ <li>Right-click to display a pop-up menu, and choose Copy Folder
+ Location.</li>
+ <li>Click Compose to display a Mail compose window.</li>
+ <li>Click in the message body, open the Edit menu, and choose Paste.</li>
+ <li>Address the message, type a subject, and type the message text. Tell
+ message recipients that they can subscribe to the shared folder by clicking
+ the link you pasted into the message.
+
+ <p>Only message recipients who share the same network will be able to
+ subscribe to your shared folder.</p>
+ </li>
+ <li>Click Send.</li>
+</ol>
+
+<h3 id="subscribing_to_a_shared_folder">Subscribing to a Shared Folder</h3>
+
+<p>Subscribing to a shared folder is similar to subscribing to a newsgroup. To
+ subscribe to a shared folder, begin from the Mail window:</p>
+
+<ol>
+ <li>Open the File menu and choose Subscribe. You see the Subscribe dialog
+ box.</li>
+ <li>If necessary, click the Account drop-down list to choose another IMAP
+ mail account.</li>
+ <li>Select the folder that you want to subscribe to.</li>
+ <li>Click Subscribe or click in the Subscribe column next to the folder. You
+ see a checkmark next to each folder to which you subscribe. Click
+ Unsubscribe to cancel a selection.</li>
+ <li>Click OK. The list of your subscribed folders appears in the Mail
+ window.</li>
+</ol>
+
+<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p>
+
+<h2 id="tagging_messages">Tagging Messages</h2>
+
+<p>You can apply tags to messages to help you organize and prioritize them.
+ You can apply a standard color and tag text to messages, or you can create
+ your own color and tag text to suit your needs.</p>
+
+<p>One powerful way to use tags is to set up a message filter to
+ automatically tag incoming messages from a specific sender. For example,
+ you can set up a message filter so that incoming messages from your boss are
+ tagged <q>Important</q> and appear in red. See
+ <a href="#creating_message_filters">Creating Message Filters</a> for more
+ information.</p>
+
+<h3 id="applying_a_tag">Applying a Tag</h3>
+
+<p>To apply a tag to a message, begin from the Mail window:</p>
+
+<ol>
+ <li>Select the message you want to tag.</li>
+ <li>Open the Message menu, and choose Tag.</li>
+ <li>Choose the tag you want to apply from the list.</li>
+</ol>
+
+<p>The message summary row changes to the color of the tag with the topmost
+ priority. To see the tag text, you must display the Tags column in the Mail
+ window.</p>
+
+<p><strong>Tip</strong>: To quickly tag messages or remove a tag, select
+ one or more messages and press one of the number keys 1-9 on your keyboard.
+ Press 0 to remove all tags.</p>
+
+<p>To display the Tags column, begin from the Mail window:</p>
+
+<ul>
+ <li>Click the Show/Hide Columns icon <img src="images/columns.png" alt=""/>
+ and select Tags from the list.</li>
+</ul>
+
+<p><strong>Note</strong>: Message tags apply on a per-account basis. For
+ example, if you move or copy a tagged message to another mail account, the
+ tags are not preserved. Similarly, if you forward a tagged message to
+ another recipient, the tags are not preserved. For IMAP mail accounts, if
+ your IMAP server supports user-defined keywords, message tags will persist
+ when you log in to your mail account from a different location.</p>
+
+<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p>
+
+<h3 id="customizing_tags">Customizing Tags</h3>
+
+<p>You can customize tag colors and text and their order to suit your needs.</p>
+
+<p>To customize tags, begin from the Mail window:</p>
+
+<ol>
+ <li>Open the <span class="mac">&brandShortName;</span>
+ <span class="noMac">Edit</span> menu and choose Preferences. You see the
+ Preferences dialog box.</li>
+ <li>Under the Mail &amp; Newsgroups category, click Tags. (If no
+ subcategories are visible, double-click Mail &amp; Newsgroups to expand the
+ list.)</li>
+ <li>Edit the tag text, or replace it with your own tag text. The tag
+ can be up to 32 characters long.</li>
+ <li>To change the tag color, click the color block next to that tag and
+ select a new color.</li>
+ <li>Click the Move Up and Move Down buttons to reorder the tags. Tags at
+ the top will have higher priority when coloring messages.</li>
+ <li>Click OK.</li>
+</ol>
+
+<p>Your changes are immediately applied to all tagged messages in all your
+ mail accounts.</p>
+
+<p><strong>Tip</strong>: To undo all customizations and restore just the
+ default tags' text and colors, follow the steps above to display the tag
+ settings, and click Restore Defaults.</p>
+
+<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p>
+
+<h3 id="sorting_messages_by_tags">Sorting Messages by Tags</h3>
+
+<p>To sort messages by tags, begin from the Mail window:</p>
+
+<ol>
+ <li>To display the Tags column if it is hidden, click the Show/Hide Columns
+ icon <img src="images/columns.png" alt=""/> and select Tags from the
+ list.</li>
+ <li>Click the Tags column to sort messages by tags, and within each tag
+ type, to sort messages by date.</li>
+</ol>
+
+<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p>
+
+<h3 id="removing_tags">Removing Tags</h3>
+
+<p>To remove a message tag, begin from the Mail window:</p>
+
+<ol>
+ <li>Select one or more tagged messages.</li>
+ <li>Open the Message menu, and choose Tag.</li>
+ <li>Choose the tag you want to remove or <q>None</q> to remove all tags
+ from this message.</li>
+</ol>
+
+<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p>
+
+<h2 id="marking_or_flagging_messages">Marking or Flagging Messages</h2>
+
+<p>You might want to mark a message you&apos;ve read as unread if you later
+ want to re-read the message or respond to it.</p>
+
+<p>To mark a message as unread, begin from the Mail window:</p>
+
+<ol>
+ <li>Select a Mail or Newsgroup folder to display its messages.</li>
+ <li>Click in the Read column of each message you want to mark as unread.
+ Messages marked as unread display a <img src="images/mail_unread.png"
+ alt=""/> symbol in the Read column. Messages marked as read display a
+ <img src="images/mail_read.png" alt=""/> symbol in the Read column. If the
+ Read column is not visible, click the Show/Hide Columns icon
+ <img src="images/columns.png" alt=""/> and select Read from the list.</li>
+</ol>
+
+<table>
+ <tr>
+ <td colspan="2"><img src="images/mail_read_column.png" alt=""/></td>
+ </tr>
+ <tr>
+ <td><strong>Read column</strong></td>
+ </tr>
+</table>
+
+<p>You can flag messages that you later want to download for
+ <a href="mailnews_offline.xhtml#downloading_selected_or_flagged_messages_for_offline_use">offline
+ use</a>.</p>
+
+<p>To flag messages, begin from the Mail window:</p>
+
+<ol>
+ <li>Select a Mail or Newsgroup folder to display its messages.</li>
+ <li>Click in the Flag column of each message you want to download. A flag
+ <img src="images/mail_flag.png" alt=""/> appears where you clicked to
+ indicate that the message has been flagged. If the Flag column is not
+ visible, click the Show/Hide Columns icon <img src="images/columns.png"
+ alt=""/> and select Flag from the list.</li>
+</ol>
+
+<table>
+ <tr>
+ <td colspan="2"><img src="images/mail_flag_column.png" alt=""/></td>
+ </tr>
+ <tr>
+ <td><strong>Flag column</strong></td>
+ </tr>
+</table>
+
+<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p>
+
+<h2 id="using_message_views">Using Message Views</h2>
+
+<p>You can apply preset or custom message views to help you manage messages by
+ filtering displayed messages.</p>
+
+<p>To use a message view, open the View menu and choose Messages. Choose an
+ option from the submenu.</p>
+
+<ul>
+ <li><strong>All</strong>: Choose this option to view all messages.</li>
+ <li><strong>Unread</strong>: Choose this option to view only unread
+ messages.</li>
+ <li><strong>Tags</strong>: Choose a <a href="#tagging_messages">tag</a>
+ to view tagged messages.</li>
+ <li><strong>Custom views</strong>: Choose a custom view. By default you have
+ four preset views: <q>People I Know</q>, <q>Recent Mail</q>, <q>Last 5
+ Days</q>, and <q>Not Junk</q>.</li>
+ <li><strong>Customize</strong>: Choose this option to view or modify
+ settings for custom views.</li>
+</ul>
+
+<p><strong>Tip</strong>: You can quickly change message view from the View box
+ in the Search Bar. If you do not see the Search Bar, open the View menu,
+ choose Show/Hide, and then choose Search Bar.</p>
+
+<table>
+ <tr>
+ <td colspan="2"><img src="images/mail_quicksearch.png" alt=""/></td>
+ </tr>
+ <tr>
+ <td style="width: 80px;"></td>
+ <td><strong>Quick mail search bar</strong></td>
+ </tr>
+</table>
+
+<h3 id="creating_a_custom_view">Creating a Custom View</h3>
+
+<p>You can create custom message views to only display messages matching
+ certain criteria.</p>
+
+<p>To change or create a custom message view:</p>
+
+<ol>
+ <li>Open the View menu, choose Messages, and then choose Customize.</li>
+ <li>To create a new view, click New. To modify a view, select a view and
+ click Edit.</li>
+ <li>Type a name for the message view.</li>
+ <li>Select the matching option you want Mail to use: <q><em>all</em> of the
+ following</q> conditions (criteria) you choose, or <q><em>any</em> of the
+ following</q>.</li>
+ <li>Use the drop-down lists to choose the search criteria (for example,
+ <q>Subject</q>, <q>Sender</q>, <q>contains</q>, <q>doesn&apos;t
+ contain</q>) and then type the text or phrase you want to match.
+
+ <p><strong>Tip</strong>: To search for messages that contain a header not
+ listed in the first drop-down menu (for example, if you want to search
+ for messages that include the header Resent-From), choose Customize and
+ type the header you want to search for. &brandShortName; Mail &amp;
+ Newsgroups adds your custom header to the drop-down list, so you can then
+ choose it to search for matching entries. Make sure you enter the custom
+ header correctly, since Mail will only find entries that exactly match
+ what you type.</p>
+ </li>
+ <li>Click More to add criteria and Fewer to remove them.</li>
+ <li>Click OK to confirm your settings.</li>
+ <li>Click OK in the Customize Message Views dialog box. The selected view
+ setting applies automatically.</li>
+</ol>
+
+<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p>
+
+<h2 id="creating_message_filters">Creating Message Filters</h2>
+
+<p>Message filters allow you to manage and organize your messages. You can
+ create message filters that &brandShortName; Mail &amp; Newsgroups uses to
+ automatically perform certain actions on incoming messages based on criteria
+ you specify. For example, you can create a message filter that automatically
+ moves incoming messages to a particular folder. Message filters operate on a
+ per-account basis.</p>
+
+<p>If you are not already viewing the Message Filters dialog box, begin from
+ the Mail window:</p>
+
+<ol>
+ <li>Open the Tools menu and choose Message Filters. You see the Message
+ Filters dialog box.</li>
+ <li>If you have multiple mail accounts, choose the one to which you want to
+ apply the filter.</li>
+ <li>Click New. You use the Filter Rules dialog box to specify the types of
+ messages to act on, and the actions you want the filter to perform.</li>
+ <li>Type a name for the filter.</li>
+ <li>Select when you want the filter to be applied. This setting enables you
+ to define some filters to be applied in an automatic way (when checking
+ mail), on demand (manually run), or both. <q>After classification</q> means
+ that junk and phishing controls will be run before applying the
+ filter.</li>
+ <li>Select the matching option you want Mail to use: <q><em>all</em> of the
+ following</q> conditions (criteria) you choose, <q><em>any</em> of the
+ following</q> conditions you choose, or <q><em>all messages</em></q>.</li>
+ <li>Use the drop-down lists to choose the search criteria (for example,
+ <q>Subject</q>, <q>Sender</q>, <q>contains</q>, <q>doesn&apos;t
+ contain</q>) and then type the text or phrase you want to match.
+
+ <p><strong>Tip</strong>: To search for messages that contain a header not
+ listed in the first drop-down menu (for example, if you want to search
+ for messages that include the header Resent-From), choose Customize and
+ type the header you want to search for. &brandShortName; Mail &amp;
+ Newsgroups adds your custom header to the drop-down list, so you can then
+ choose it to search for matching entries. Make sure you enter the custom
+ header correctly, since Mail will only find entries that exactly match
+ what you type.</p>
+ </li>
+ <li>Click <q>+</q> to add criteria and <q>-</q> to remove them.</li>
+ <li>Use the list to choose the action you want the filter to perform on the
+ messages (for example, Move Message To). Use <q>+</q> and <q>-</q> to add
+ or remove additional actions.
+
+ <p><strong>Tip</strong>: To automatically tag incoming messages, choose
+ <q>Tag Message</q> from the drop-down list.</p>
+
+ <p><strong>Tip</strong>: Message filters are applied one after another. It
+ could be that you don&apos;t want all filters to be run if one or more
+ messages match some conditions. For instance, you may want to tag all
+ messages from your boss&apos;s email address as <q>Important</q>, and
+ you may want all messages containing the word <q>Memorandum</q> in their
+ subject to be moved to a folder named <q>Pending Reads</q>, but you
+ don&apos;t want any message from your boss to be moved to another folder,
+ even if it contains <q>Memorandum</q> in the subject. So the first
+ message filter you define should match your boss&apos;s email address,
+ and would contain two actions: <q>Tag Message</q> as <q>Important</q> and
+ <q>Stop Filter Execution</q>.</p>
+ </li>
+ <li>If you have chosen <q>Move</q> or <q>Copy</q> message to a folder, then
+ select a destination folder in which to store the messages, or create a
+ new folder.</li>
+ <li>Click OK to confirm your settings.</li>
+ <li>To run filters on existing messages in a folder, select the folder
+ in the bottom dropdown list and click the <q>Run Now</q> button.</li>
+ <li>Click OK in the Message Filters dialog box. The filter begins filtering
+ incoming messages as soon as you click OK.</li>
+</ol>
+
+<p><strong>Note</strong>: You can also run message filters manually at any
+ time. In the Mail window, choose Tools, and then select Run Filters on Folder
+ to apply filters to the current folder, or Run Filters on Message to apply
+ filters to the selected message (if any).</p>
+
+<p>To manage your filters, begin from the Mail window:</p>
+
+<ol>
+ <li>Open the Tools menu and choose Message Filters. You see the Message
+ Filters dialog box.</li>
+ <li>If you have multiple mail accounts, choose the one to which you want to
+ apply the filter.</li>
+ <li>Choose from the following:
+ <ul>
+ <li><strong>To turn a filter on or off</strong>: Click the checkbox to
+ the right of the filter name to enable it, or click it again to turn it
+ off.</li>
+ <li><strong>To edit a filter</strong>: Select the filter name and click
+ Edit (or double-click the filter name). Use the Filter Rules dialog box
+ to make your changes.</li>
+ <li><strong>To delete a filter</strong>: Select the filter name and click
+ Delete.</li>
+ <li><strong>To change the order in which filters are applied</strong>: In
+ the filter list, click a filter&apos;s name, and click <q>Move Up</q>
+ or <q>Move Down</q> to move it.
+
+ <p><strong>Note</strong>: Filters are applied to each incoming message
+ in the order you choose, until a filter action results in the message
+ being deleted or moved from the Inbox folder.</p>
+ </li>
+ </ul>
+ </li>
+ <li>Click OK when you are done managing your filters. If you created a new
+ filter, it begins filtering incoming messages as soon as you click OK.</li>
+</ol>
+
+<p><strong>Note</strong>: If you delete a folder that you&apos;ve been using to
+ store filtered messages, the filter will no longer work. Incoming messages
+ that match the filter criteria will appear in your Inbox. If you rename or
+ move the folder, the filter will automatically update to use the renamed or
+ moved folder.</p>
+
+<p><strong>Tip</strong>: If you have existing messages that you want to move to
+ another folder, use the Run Filters on Messages option in the Tools menu.</p>
+
+<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p>
+
+<h3 id="filtering_messages_from_a_specific_sender">Filtering Messages From a
+ Specific Sender</h3>
+
+<p>You can quickly create a filter for messages from a particular sender. For
+ example, if you want to automatically move all incoming messages from your
+ child&apos;s teacher into a folder called <q>School</q>, you can quickly set
+ up a filter to do this.</p>
+
+<p>To create a filter for messages from a specific sender, begin from the Mail
+ window:</p>
+
+<ol>
+ <li>Select a message from a specific sender.</li>
+ <li>Open the Message menu and choose Create Filter From Message. Or, in the
+ message header pane, right click the sender name and choose Create Filter
+ From.</li>
+ <li>You see the Filter Rules dialog box. Using the sender&apos;s email
+ address, &brandShortName; prefills the filter matching criteria and the
+ filter action (Move Message to). You can change or add new rules to the
+ matching criteria.</li>
+ <li>Choose a destination folder in which to store the incoming messages from
+ the specified sender, or create a new folder. You can also choose other
+ actions for this filter, or change the default one.</li>
+ <li>Note that, if you leave the filter name empty, &brandShortName; will
+ provide a name for it based on the first criterion.</li>
+ <li>Click OK to confirm your settings. You see the
+ <a href="#creating_message_filters">Message Filters</a> dialog box, where
+ you can create, delete, or edit message filters.</li>
+ <li>Click OK. The filter begins filtering incoming messages from the
+ specified sender as soon as you click OK.</li>
+</ol>
+
+<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p>
+
+<h2 id="searching_through_messages">Searching Through Messages</h2>
+
+<p>&brandShortName; Mail &amp; Newsgroups lets you quickly find text in a
+ single message, search messages by subject or sender, or use a combination of
+ criteria to perform a thorough search through all messages in a specific mail
+ folder, newsgroup, or account.</p>
+
+<p>To locate text in a single message, begin from the Mail window:</p>
+
+<ol>
+ <li>Select the message, open the Edit menu, and choose Find in This
+ Message.</li>
+ <li>Type the text that you want to locate in the dialog box.</li>
+ <li>Click Find to locate the first occurrence of the text.</li>
+ <li>Continue clicking Find to locate additional occurrences, or click Cancel
+ when you are done.</li>
+ <li>Choose Find Again from the Edit menu to continue searching for the text
+ throughout the rest of the message.</li>
+</ol>
+
+<p>To quickly search for messages in a selected folder by subject or sender,
+ begin from the Mail window:</p>
+
+<ol>
+ <li>To the right of <q>Subject or Sender contains:</q>, type the subject text
+ or sender name that you want to find. You can type only part of the subject
+ or sender, or you can type the exact word or name that you want to find.
+
+ <p>As soon as you stop typing, &brandShortName; Mail &amp; Newsgroups
+ displays only those messages in the selected folder where the subject or
+ sender contains the search text you entered.</p>
+ </li>
+ <li>Click Clear to erase the search text and show all messages in the
+ selected folder.</li>
+</ol>
+
+<h3 id="searching_for_specific_messages">Searching for Specific Messages</h3>
+
+<p>You can search mail folders or newsgroups for specific messages. If you are
+ not already viewing the Search Messages dialog box, begin from the Mail
+ window:</p>
+
+<ol>
+ <li>Open the Tools menu and choose Search Messages. You see the Search
+ Messages dialog box.</li>
+ <li>Next to <q>Search for messages in</q>, choose the account, newsgroup, or
+ folder through which you want to search.</li>
+ <li>Select <q>Search subfolders</q> to include all subfolders in the
+ search.</li>
+ <li>Select <q>Search local system</q> to search only messages from newsgroups
+ or IMAP accounts that have been saved locally.
+
+ <p><strong>Note</strong>: The checkbox will be disabled if it&apos;s not
+ possible to search remotely stored messages.</p>
+ </li>
+ <li>Select which matching option Mail &amp; Newsgroups will use to search for
+ messages that match all or at least one of the conditions (criteria) that
+ you choose.</li>
+ <li>Use the drop-down lists to indicate the search criteria (for example,
+ <q>Subject</q> and <q>contains</q>) and then type the text or phrase that
+ you want to match.
+
+ <p><strong>Tip</strong>: To search for messages that contain a header not
+ listed in the first drop-down menu (for example, if you want to search
+ for messages that include the header Resent-From), choose Customize and
+ type the header you want to search for. &brandShortName; Mail &amp;
+ Newsgroups adds your custom header to the drop-down list, so you can then
+ choose it to search for matching entries. Make sure you enter the custom
+ header correctly, since Mail will only find entries that exactly match
+ what you type.</p>
+ </li>
+ <li>Click More to add criteria and Fewer to remove them.</li>
+ <li>Click Search to begin, or click Clear to reset your entries. The search
+ results appear in lower part of the Search Messages dialog box.
+ <ul>
+ <li>To open a message so you can read it, select the message and click
+ Open, or double-click the message.</li>
+ <li>To sort the messages in a different order, click the column that you
+ want to sort by.</li>
+ <li>To move or copy a message in the Results area to another folder,
+ select the message and then choose the destination folder from the File
+ drop-down list. If the destination folder is within the same account,
+ the message is moved to that folder. If the destination folder is
+ within a different account, the message is copied to that folder.</li>
+ <li>To delete a message in the Results area, select the message and then
+ click Delete.</li>
+ <li>To open the folder where the message is stored, select the message
+ and click Open Message Folder.</li>
+ </ul>
+ </li>
+</ol>
+
+<p>[<a href="#organizing_your_messages">Return to beginning of section</a>]</p>
+
+<h1 id="controlling_junk_mail">Controlling Junk Mail</h1>
+
+<p>This section describes how to use &brandShortName;&apos;s Junk Mail Controls
+to filter unwanted mail, and how phishing detection works.</p>
+
+<div class="contentsBox">In this section:
+ <ul>
+ <li><a href="#using_junk_mail_controls">Using Junk Mail Controls</a></li>
+ <li><a href="#junk_controls_options">Junk Mail Controls Options</a></li>
+ <li><a href="#junk_controls_and_filters">Junk Mail Controls and
+ Filters</a></li>
+ <li><a href="#phishing_detection">Phishing Detection</a></li>
+ </ul>
+</div>
+
+
+<h2 id="using_junk_mail_controls">Using Junk Mail Controls</h2>
+
+<p>&brandShortName;&apos;s Junk Mail Controls feature can evaluate your
+ incoming messages and identify possible junk (or unsolicited) messages. The
+ feature uses the Bayesian classification method. You first train
+ &brandShortName; by showing it a bunch of mail that is junk, and a bunch of
+ mail that is not. Then, you let it auto-classify new mail for you. If
+ &brandShortName; makes any mistakes, you can correct them.</p>
+
+<p>To use Junk Mail Controls:</p>
+
+<ol>
+ <li>First, train &brandShortName; to recognize Junk messages and Non-Junk
+ messages. There are three ways to toggle junk status of the selected
+ message(s):
+ <ul>
+ <li>Open the Message menu, select <q>Mark</q> and choose <q>As Junk</q>
+ or <q>As Not Junk</q>.</li>
+ <li>Click on the Junk toolbar button.</li>
+ <li><img src="images/mail_junk_column.png" style="float:right" alt=""/>
+
+ <p>Click to toggle the Junk Status column in the message list. (If you
+ do not see it, click the right-most button (
+ <img src="images/columns.png" alt=""/>) in the list header bar and
+ select Junk Status from the pop-up menu.)</p>
+ </li>
+ </ul>
+
+ <p>When you toggle junk status, a trash-can icon will appear or disappear
+ in the Junk status column to indicate the junk status of the selected
+ message.</p>
+ </li>
+
+ <li>Open the Edit menu, and choose Mail &amp; Newsgroups Account Settings.
+ You see the Mail &amp; Newsgroups Account Settings dialog box.</li>
+ <li>Click the Junk Settings category for your mail account.</li>
+ <li>Enable the feature and &brandShortName; will automatically classify
+ incoming messages. (See
+ <a href="#junk_controls_options">Junk Mail Controls Options</a>.
+ Details on the other settings there can be found in the
+ <a href="mailnews_account_settings.xhtml#junk_settings">Junk Settings</a>
+ preference panel description.)
+ </li>
+ <li>If you have trained it on virus mail, consider disabling the white
+ listing (many mail viruses send bulk messages to people in the address book
+ of the infected computer).</li>
+ <li>Make sure to correct the Junk Mail Controls when it incorrectly labels
+ messages either as junk or not junk.</li>
+ <li>To analyze existing messages, select messages, open the Tools menu
+ and choose <q>Run Junk Mail Controls</q>.</li>
+</ol>
+
+<p><strong>Note</strong>: &brandShortName; will only run Junk Mail Controls
+ when the training database has information on non-Junk messages. If Junk Mail
+ Controls do not work, select some messages and explicitly mark them as Not
+ Junk.</p>
+
+<p>[<a href="#controlling_junk_mail">Return to beginning of section</a>]</p>
+
+<h2 id="junk_controls_options">Junk Mail Controls Options</h2>
+
+<p>To fine-tune how Junk Mail Controls work, use the
+ <a href="mailnews_preferences.xhtml#junk_and_suspect_preferences">Junk &amp;
+ Suspect Mail preference panel</a> for account-independent settings and the
+ account manager's <a href="mailnews_account_settings.xhtml#junk_settings">Junk
+ Settings</a> for settings of a specific mail account.</p>
+
+<p>[<a href="#controlling_junk_mail">Return to beginning of section</a>]</p>
+
+<h2 id="junk_controls_and_filters">Junk Mail Controls and Filters</h2>
+
+<p>Junk Mail Controls run after mail filters (unless you set the filter to run
+ after classification, where <q>classification</q> includes junk and phishing
+ scanning) and apply only to the Inbox folder and its sub-folders. Use this to
+ your advantage, for example, you can filter mail you are sure not to be Junk
+ to a special folder outside of Inbox so that the messages will not be
+ classified as Junk (especially useful if you subscribe to newsletters or if
+ you are on a moderated mailing list).</p>
+
+<p>[<a href="#controlling_junk_mail">Return to beginning of section</a>]</p>
+
+<h2 id="phishing_detection">Phishing Detection</h2>
+
+<p>Phishing is a particularly common fraudulent business scheme in which
+ a party creates counterfeit websites designed to trick recipients into
+ divulging personal data such as credit card numbers, account usernames,
+ passwords and social security numbers. Hijacking brand names of banks,
+ e-retailers and credit card companies, phishers often convince
+ recipients to respond.</p>
+
+<p>In many cases, you&apos;ll receive a link to a phishing page via an email
+ which claims to come from an official-looking address. You can also end up
+ at these pages by following links that you find on the Web or in IM
+ messages.</p>
+
+<p><strong>Tip</strong>: Since a forged <a href="glossary.xhtml#url">URL</a>
+ can look very similar to a genuine one, it&apos;s safer to use a bookmark
+ you&apos;ve created or to type the URL into the location bar by hand instead
+ of following a link in an email message. Always consider the risk of a forged
+ URL if you&apos;re asked to log in or provide private information on a
+ website.</p>
+
+<p>&brandShortName; Mail phishing detector is enabled by default. When it
+ encounters a mail which seems to be scam, it will show a warning bar in the
+ message window.</p>
+
+<p>If you think that the email is a valid one, you can click on the <q>Not
+ Scam</q> button, and the warning bar will disappear.</p>
+
+<p>When a user clicks on a link in an email that appears to be a phishing URL,
+ &brandShortName; will prompt the user with a dialog box before the website
+ is opened.</p>
+
+<p>This prompt will appear if either of the following is true: the host name of
+ the actual URL is an <a href="glossary.xhtml#ip_address">IP address</a>, or
+ the link text is a URL whose host name does not match the host name of the
+ actual URL.</p>
+
+<p><strong>Note</strong>: Phishing detection has a higher precedence than Junk
+ Mail detection.</p>
+
+<p>For more technical details on this subject, see the online document
+ <a href="http://www.honeynet.org/papers/phishing/">Know your Enemy:
+ Phishing</a>.</p>
+
+<p>[<a href="#controlling_junk_mail">Return to beginning of section</a>]</p>
+</body>
+</html>