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authorDaniel Baumann <daniel.baumann@progress-linux.org>2024-07-24 09:54:23 +0000
committerDaniel Baumann <daniel.baumann@progress-linux.org>2024-07-24 09:54:44 +0000
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+# Manage Alert Notification Silencing Rules
+
+From the Cloud interface, you can manage your space's Alert notification silencing rules settings as well as allow users to define their personal ones.
+
+## Prerequisites
+
+To manage **space's Alert notification silencing rule settings**, you will need the following:
+
+- A Netdata Cloud account
+- Access to the space as an **administrator** or **manager** (**troubleshooters** can only view space rules)
+
+To manage your **personal Alert notification silencing rule settings**, you will need the following:
+
+- A Netdata Cloud account
+- Access to the space with any role except **billing**
+
+### Steps
+
+1. Click on the **Space settings** cog (located above your profile icon).
+2. Click on the **Alert & Notification** tab on the left-hand side.
+3. Click on the **Notification Silencing Rules** tab.
+4. You will be presented with a table of the configured Alert notification silencing rules for:
+
+ - The space (if you aren't an **observer**)
+ - Yourself
+
+ You will be able to:
+
+ 1. **Add a new** Alert notification silencing rule configuration.
+ - Choose if it applies to **All users** or **Myself** (All users is only available for **administrators** and **managers**).
+ - You need to provide a name for the configuration so you can easily refer to it.
+ - Define criteria for Nodes, to which Rooms will the rule apply, on what Nodes and whether or not it applies to host labels key-value pairs.
+ - Define criteria for Alerts, such as Alert name is being targeted and on what Alert context. You can also specify if it will apply to a specific Alert role.
+ - Define when it will be applied:
+ - Immediately, from now until it is turned off or until a specific duration (start and end date automatically set).
+ - Scheduled, you can specify the start and end time for when the rule becomes active and then inactive (time is set according to your browser's local timezone).
+ Note: You are only able to add a rule if your space is on a [paid plan](/docs/netdata-cloud/view-plan-and-billing.md).
+ 2. **Edit an existing** Alert notification silencing rule configuration. You will be able to change:
+ - The name provided for it
+ - Who it applies to
+ - Selection criteria for Nodes and Alerts
+ - When it will be applied
+ 3. **Enable/Disable** a given Alert notification silencing rule configuration.
+ - Use the toggle to enable or disable
+ 4. **Delete an existing** Alert notification silencing rule.
+ - Use the trash icon to delete your configuration
+
+## Silencing Rules Examples
+
+| Rule name | Rooms | Nodes | Host Label | Alert name | Alert context | Alert instance | Alert role | Description |
+|:---------------------------------|:-------------------|:---------|:-------------------------|:-------------------------------------------------|:--------------|:-------------------------|:------------|:--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
+| Space silencing | All Rooms | * | * | * | * | * | * | This rule silences the entire space, targets all nodes, and for all users. E.g. infrastructure-wide maintenance window. |
+| DB Servers Rooms | PostgreSQL Servers | * | * | * | * | * | * | This rule silences the nodes in the Room named PostgreSQL Servers, for example, it doesn't silence the `All Nodes` Room. E.g. My team with membership to this Room doesn't want to receive notifications for these nodes. |
+| Node child1 | All Rooms | `child1` | * | * | * | * | * | This rule silences all Alert state transitions for node `child1` in all Rooms and for all users. E.g. node could be going under maintenance. |
+| Production nodes | All Rooms | * | `environment:production` | * | * | * | * | This rule silences all Alert state transitions for nodes with the host label key-value pair `environment:production`. E.g. Maintenance window on nodes with specific host labels. |
+| Third party maintenance | All Rooms | * | * | `httpcheck_posthog_netdata_cloud.request_status` | * | * | * | This rule silences this specific Alert since the third-party partner will be undergoing maintenance. |
+| Intended stress usage on CPU | All Rooms | * | * | * | `system.cpu` | * | * | This rule silences specific Alerts across all nodes and their CPU cores. |
+| Silence role webmaster | All Rooms | * | * | * | * | * | `webmaster` | This rule silences all Alerts configured with the role `webmaster`. |
+| Silence Alert on node | All Rooms | `child1` | * | `httpcheck_posthog_netdata_cloud.request_status` | * | * | * | This rule silences the specific Alert on the `child1` node. |
+| Disk Space Alerts on mount point | All Rooms | * | * | `disk_space_usage` | `disk.space` | `disk_space_opt_baddisk` | * | This rule silences the specific Alert instance on all nodes `/opt/baddisk`. |