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authorDaniel Baumann <daniel.baumann@progress-linux.org>2024-03-09 13:19:48 +0000
committerDaniel Baumann <daniel.baumann@progress-linux.org>2024-03-09 13:20:02 +0000
commit58daab21cd043e1dc37024a7f99b396788372918 (patch)
tree96771e43bb69f7c1c2b0b4f7374cb74d7866d0cb /health/guides/portcheck/portcheck_service_reachable.md
parentReleasing debian version 1.43.2-1. (diff)
downloadnetdata-58daab21cd043e1dc37024a7f99b396788372918.tar.xz
netdata-58daab21cd043e1dc37024a7f99b396788372918.zip
Merging upstream version 1.44.3.
Signed-off-by: Daniel Baumann <daniel.baumann@progress-linux.org>
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+### Understand the alert
+
+This alert checks if a particular TCP service on a specified host and port is reachable. If the average percentage of successful checks within the last minute is below 75%, it triggers an alert indicating the TCP service is not functioning properly.
+
+### Troubleshoot the alert
+
+- Verify if the problem is network-related or service-related
+
+ 1. Check if the host and port are correct and the service is configured to listen on that specific port.
+
+ 2. Use `ping` or `traceroute` to diagnose the connectivity issues between your machine and the host.
+
+ 3. Use `telnet` or `nc` to check if the specific port on the host is reachable. For example, `telnet example.com port_number` or `nc example.com port_number`.
+
+ 4. Check the network configuration, firewall settings, and routing rules on both the local machine and the target host.
+
+- Check if the TCP service is running and functioning properly
+
+ 1. Check the service logs for any errors or issues that may prevent it from working correctly.
+
+ 2. Restart the service and monitor its behavior.
+
+ 3. Investigate if there are any recent changes in the service configuration or updates that may cause the issue.
+
+ 4. Monitor system resources such as CPU, memory, and disk usage to ensure they are not causing any performance bottlenecks.
+
+- Optimize the service configuration
+
+ 1. Review the service's performance-related configurations and fine-tune them, if necessary.
+
+ 2. Check if there are any optimizations or best practices that can be applied to boost the service performance and reliability.
+