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diff --git a/docs/cloud/manage/sign-in.md b/docs/cloud/manage/sign-in.md new file mode 100644 index 00000000..96275f57 --- /dev/null +++ b/docs/cloud/manage/sign-in.md @@ -0,0 +1,81 @@ +# Sign in to Netdata + +This page explains how to sign in to Netdata with your email, Google account, or GitHub account, and provides some tips if you're having trouble signing in. + +You can [sign in to Netdata](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_first_section) through one of three methods: email, Google, or GitHub. Email uses a +time-sensitive link that authenticates your browser, and Google/GitHub both use OAuth to associate your email address +with a Netdata Cloud account. + +No matter the method, your Netdata Cloud account is based around your email address. Netdata Cloud does not store +passwords. + +## Email + +To sign in with email, visit [Netdata Cloud](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_email_section), enter your email address, and click +the **Sign in by email** button. + + + +Click the **Verify** button in the email to begin using Netdata Cloud. + +To use this same Netdata Cloud account on additional devices, request another sign in email, open the email on that +device, and sign in. + +### Don't have a Netdata Cloud account yet? + +If you don't have a Netdata Cloud account yet you won't need to worry about it. During the sign in process we will create one for you and make the process seamless to you. + +After your account is created and you sign in to Netdata, you first are asked to agree to Netdata Cloud's [Privacy +Policy](https://www.netdata.cloud/privacy/) and [Terms of Use](https://www.netdata.cloud/terms/). Once you agree with these you are directed +through the Netdata Cloud onboarding process, which is explained in the [Netdata Cloud +quickstart](https://github.com/netdata/netdata/blob/master/packaging/installer/README.md). + +### Troubleshooting + +You should receive your sign in email in less than a minute. The subject is **Verify your email!** for new sign-ups, **Sign in to Netdata** for sign ins. +The sender is `no-reply@netdata.cloud` via `sendgrid.net`. + +If you don't see the email, try the following: + +- Check your spam folder. +- In Gmail, check the **Updates** category. +- Check [Netdata Cloud status](https://status.netdata.cloud) for ongoing issues with our infrastructure. +- Request another sign in email via the [sign in page](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_troubleshooting_section). + +You may also want to add `no-reply@netdata.cloud` to your address book or contacts list, especially if you're using +a public email service, such as Gmail. You may also want to whitelist/allowlist either the specific email or the entire +`netdata.cloud` domain. + +In some cases, temporary issues with your mail server or email account may result in your email address being added to a Bounce list by Sendgrid. +If you are added to that list, no Netdata cloud email can reach you, including alarm notifications. Let us know in Discord that you have trouble receiving +any email from us and someone will ask you to provide your email address privately, so we can check if you are on the Bounce list. + +## Google and GitHub OAuth + +When you use Google/GitHub OAuth, your Netdata Cloud account is associated with the email address that Netdata Cloud +receives via OAuth. + +To sign in with Google or GitHub OAuth, visit [Netdata Cloud](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_google_github_section) and click the +**Continue with Google/GitHub** or button. Enter your Google/GitHub username and your password. Complete two-factor +authentication if you or your organization has it enabled. + +You are then signed in to Netdata Cloud or directed to the new-user onboarding if you have not signed up previously. + +## Reset a password + +Netdata Cloud does not store passwords and does not support password resets. All of our sign in methods do not +require passwords, and use either links in emails or Google/GitHub OAuth for authentication. + +## Switch between sign in methods + +You can switch between sign in methods if the email account associated with each method is the same. + +For example, you first sign in via your email account, `user@example.com`, and later sign out. You later attempt to sign +in via a GitHub account associated with `user@example.com`. Netdata Cloud recognizes that the two are the same and signs +you in to your original account. + +However, if you first sign in via your `user@example.com` email account and then sign in via a Google account associated +with `user2@example.com`, Netdata Cloud creates a new account and begins the onboarding process. + +It is not currently possible to link an account created with `user@example.com` to a Google account associated with +`user2@example.com`. |