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diff --git a/docs/alerts-and-notifications/notifications/centralized-cloud-notifications/manage-notification-methods.md b/docs/alerts-and-notifications/notifications/centralized-cloud-notifications/manage-notification-methods.md new file mode 100644 index 000000000..463b10101 --- /dev/null +++ b/docs/alerts-and-notifications/notifications/centralized-cloud-notifications/manage-notification-methods.md @@ -0,0 +1,71 @@ +# Manage Notification Methods + +From the Cloud interface, you can manage your Space's notification settings as well as allow users to personalize their notification settings. + +## Manage Space Notification Settings + +### Prerequisites + +To manage Space notification settings, you will need the following: + +- A Netdata Cloud account +- Access to the Space as an **administrator** + +### Available Actions per Notification Method Based on Service Level + +| **Action** | **Personal Service Level** | **System Service Level** | +|:------------------------------------------------|:--------------------------:|:------------------------:| +| Enable / Disable | X | X | +| Edit | | X | +| Delete | X | X | +| Add multiple configurations for the same method | | X | + +> **Notes** +> +> - For Netdata provided ones, you can't delete the existing notification method configuration. +> - Enable, Edit, and Add actions over specific notification methods will only be allowed if your plan has access to those ([service classification](/docs/alerts-and-notifications/notifications/centralized-cloud-notifications/centralized-cloud-notifications-reference.md#service-classification)). + +### Steps + +1. Click on the **Space settings** cog (located above your profile icon). +2. Click on the **Alerts & Notifications** tab on the left-hand side. +3. Click on the **Notification Methods** tab. +4. You will be presented with a table of the configured notification methods for the Space. You will be able to: + 1. **Add a new** notification method configuration. + - Choose the service from the list of available ones. The available options will depend on your subscription plan. + - You can optionally provide a name for the configuration so you can easily refer to it. + - You can define the filtering criteria, regarding which Rooms the method will apply, and what notifications you want to receive (All Alerts and unreachable, All Alerts, Critical only). + - Depending on the service, different inputs will be present. Please note that there are mandatory and optional inputs. + - If you have doubts on how to configure the service, you can find a link at the top of the modal that takes you to the specific documentation page to help you. + 2. **Edit an existing** notification method configuration. Personal level ones can't be edited here, see [Manage User Notification Settings](#manage-user-notification-settings). You will be able to change: + - The name provided for it + - Filtering criteria + - Service-specific inputs + 3. **Enable/Disable** a given notification method configuration. + - Use the toggle to enable or disable the notification method configuration. + 4. **Delete an existing** notification method configuration. Netdata provided ones can't be deleted, e.g., Email. + - Use the trash icon to delete your configuration. + +## Manage User Notification Settings + +### Prerequisites + +To manage user-specific notification settings, you will need the following: + +- A Cloud account +- Access to, at least, a Space + +Note: If an administrator has disabled a Personal [service level](/docs/alerts-and-notifications/notifications/centralized-cloud-notifications/centralized-cloud-notifications-reference.md#service-level) notification method, this will override any user-specific setting. + +### Steps + +1. Click on the **User notification settings** shortcut on top of the help button. +2. You are presented with: + - The Personal [service level](/docs/alerts-and-notifications/notifications/centralized-cloud-notifications/centralized-cloud-notifications-reference.md#service-level) notification methods you can manage. + - The list of Spaces and Rooms inside those where you have access to. +3. On this modal you will be able to: + 1. **Enable/Disable** the notification method for you; this applies across all Spaces and Rooms. + - Use the toggle to enable or disable the notification method. + 2. **Define what notifications you want** per Space/Room: All Alerts and unreachable, All Alerts, Critical only, or No notifications. + 3. **Activate notifications** for a Room you aren't a member of. + - From the **All Rooms** tab, click on the Join button for the Room(s) you want. |