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diff --git a/docs/cloud/manage/sign-in.md b/docs/cloud/manage/sign-in.md deleted file mode 100644 index 53ea3a22a..000000000 --- a/docs/cloud/manage/sign-in.md +++ /dev/null @@ -1,81 +0,0 @@ -# Sign in to Netdata - -This page explains how to sign in to Netdata with your email, Google account, or GitHub account, and provides some tips if you're having trouble signing in. - -You can [sign in to Netdata](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_first_section) through one of three methods: email, Google, or GitHub. Email uses a -time-sensitive link that authenticates your browser, and Google/GitHub both use OAuth to associate your email address -with a Netdata Cloud account. - -No matter the method, your Netdata Cloud account is based around your email address. Netdata Cloud does not store -passwords. - -## Email - -To sign in with email, visit [Netdata Cloud](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_email_section), enter your email address, and click -the **Sign in by email** button. - - - -Click the **Verify** button in the email to begin using Netdata Cloud. - -To use this same Netdata Cloud account on additional devices, request another sign in email, open the email on that -device, and sign in. - -### Don't have a Netdata Cloud account yet? - -If you don't already have a Netdata Cloud account, you don't need to worry about this. During the sign-in process we will create one for you and make the process seamless to you. - -After your account is created and you sign in to Netdata, you first are asked to agree to Netdata Cloud's [Privacy -Policy](https://www.netdata.cloud/privacy/) and [Terms of Use](https://www.netdata.cloud/terms/). Once you agree with these you are directed -through the Netdata Cloud onboarding process, which is explained in the [Netdata Cloud -quickstart](https://github.com/netdata/netdata/blob/master/packaging/installer/README.md). - -### Troubleshooting - -You should receive your sign in email in less than a minute. The subject is **Verify your email!** for new sign-ups, **Sign in to Netdata** for sign ins. -The sender is `no-reply@netdata.cloud` via `sendgrid.net`. - -If you don't see the email, try the following: - -- Check your spam folder. -- In Gmail, check the **Updates** category. -- Check [Netdata Cloud status](https://status.netdata.cloud) for ongoing issues with our infrastructure. -- Request another sign in email via the [sign-in page](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_troubleshooting_section). - -You may also want to add `no-reply@netdata.cloud` to your address book or contacts list, especially if you're using -a public email service, such as Gmail. You may also want to whitelist/allowlist either the specific email or the entire -`netdata.cloud` domain. - -In some cases, temporary issues with your mail server or email account may result in your email address being added to a Bounce list by Sendgrid. -If you are added to that list, no Netdata cloud email can reach you, including alert notifications. Let us know in Discord that you have trouble receiving -any email from us and someone will ask you to provide your email address privately, so we can check if you are on the Bounce list. - -## Google and GitHub OAuth - -When you use Google/GitHub OAuth, your Netdata Cloud account is associated with the email address that Netdata Cloud -receives via OAuth. - -To sign in with Google or GitHub OAuth, visit [Netdata Cloud](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_google_github_section) and click the -**Continue with Google/GitHub** or button. Enter your Google/GitHub username and your password. Complete two-factor -authentication if you or your organization has it enabled. - -You are then signed in to Netdata Cloud or directed to the new-user onboarding if you have not signed up previously. - -## Reset a password - -Netdata Cloud does not store passwords and does not support password resets. All of our sign in methods do not -require passwords, and use either links in emails or Google/GitHub OAuth for authentication. - -## Switch between sign in methods - -You can switch between sign in methods if the email account associated with each method is the same. - -For example, you first sign in via your email account, `user@example.com`, and later sign out. You later attempt to sign -in via a GitHub account associated with `user@example.com`. Netdata Cloud recognizes that the two are the same and signs -you in to your original account. - -However, if you first sign in via your `user@example.com` email account and then sign in via a Google account associated -with `user2@example.com`, Netdata Cloud creates a new account and begins the onboarding process. - -It is not currently possible to link an account created with `user@example.com` to a Google account associated with -`user2@example.com`. |