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+# Netdata Plans & Billing
+
+Netdata offers a **Community plan**, a free SaaS and Open Source Agent, and paid subscriptions — **Homelab**, **Business**, and **Enterprise On-Premise** — providing key business features and unlimited access to your dashboards.
+
+For more info visit the [Netdata Cloud Pricing](https://netdata.cloud/pricing) page.
+
+## Plans
+
+Plans define the features and customization options available within a Space. Different Spaces can have different plans, giving you flexibility based on your needs.
+
+Netdata Cloud plans (excluding Community) involve:
+
+- A yearly flat fee for [committed nodes](#committed-nodes)
+- An on-demand metered component based on the [number of running nodes](#running-nodes-and-billing)
+
+Billing options include monthly (pay-as-you-go) and yearly (annual prepayment).
+
+### Technical Details
+
+#### Running Nodes and Billing
+
+Billing is based solely on active nodes, excluding offline or stale instances. Daily and P90 metrics ensure fair pricing by mitigating transient increases in node activity.
+
+#### Committed Nodes
+
+Yearly plans offer a discounted rate for a pre-defined number of committed nodes. Any usage exceeding this commitment will be billed at the standard rate.
+
+#### Plan Changes and Credit Balance
+
+You can change your plan, billing frequency, or committed nodes at any time. For guidance, see [updating your plan](#update-a-subscription-plan).
+
+> **Note**
+>
+> - Changes like downgrades or cancellations keep notification configurations active for 24 hours. After that, any methods not supported by the new plan are disabled.
+> - Changes may restrict user access in your Space. Review role availability under [each plan](https://netdata.cloud/pricing).
+> - Any credits are valid until the end of the following year.
+
+#### Areas That Change Upon Subscription
+
+Please refer to the [Netdata Cloud Pricing](https://netdata.cloud/pricing) page for more information on what each plan provides.
+
+## View Plan and Billing Information
+
+### Prerequisites
+
+- A Netdata Cloud account
+- Admin or Billing user access to the Space
+
+### Steps
+
+#### View Current Plan, Billing Options, and Invoices
+
+1. Navigate to **Space settings** (the cog above your profile icon).
+2. Select the **Plan & Billing** tab.
+3. You'll see:
+   - **Credit** amount, if applicable, usable for future invoices or subscription changes. More on this at [Plan changes and credit balance](/docs/netdata-cloud/view-plan-and-billing.md#plan-changes-and-credit-balance).
+   - **Billing email** linked to your subscription, where all related notifications are sent.
+   - A link to the **Billing options and Invoices** in our billing provider's Customer Portal, where you can:
+     - Manage subscriptions and payment methods.
+     - Update billing information such as email, address, phone number, and Tax ID.
+     - View invoice history.
+   - The **Change plan** button, showing details of your current plan with options to upgrade or cancel.
+   - Your **Usage chart**, displaying daily and period counts of live nodes and how they relate to your billing.
+
+#### Update a Subscription Plan
+
+1. In the **Plan & Billing** tab, click **Change plan** to see:
+   - Billing frequency and committed nodes (if applicable).
+   - Current billing information, which must be updated through our billing provider's Customer Portal via **Change billing info and payment method** link.
+   - Options to enter a promotion code and a breakdown of charges, including subscription total, applicable discounts, credit usage, tax details, and total payable amount.
+
+> **Note**
+>
+> - Checkout is performed directly if there's an active plan.
+> - Plan changes, including downgrades or cancellations, may impact notification settings or user access. More details at [Plan changes and credit balance](/docs/netdata-cloud/view-plan-and-billing.md#plan-changes-and-credit-balance).
+
+## FAQ
+
+### What Payment Methods are Accepted?
+
+Netdata accepts most major Credit/Debit Cards and Bank payments through Stripe and AWS, with more options coming soon.
+
+### What Happens if a Renewal Payment Fails?
+
+If payment fails, attempts will be made weekly for 15 days. After three unsuccessful attempts, your Space will switch to the **Community** plan. Notification methods not supported by the Community plan will be disabled after 24 hours.
+
+### Which Currencies Do You Support?
+
+Currently, we accept US Dollars (USD). Plans to accept Euros (EUR) are in the works but without a set timeline.
+
+### Can I Get a Refund?
+
+Refunds are available if you cancel your subscription within 14 days of purchase. Request a refund via [billing@netdata.cloud](mailto:billing@netdata.cloud).
+
+### How Do I Cancel My Paid Plan?
+
+Cancel your plan anytime from the **Plan & Billing** section by selecting 'Cancel Plan' or switching to the **Community** plan.
+
+### How Can I Access My Invoices/Receipts?
+
+Find all your invoicing history under _Billing Options & Invoices_ in the **Plan & Billing** section.
+
+### Why Do I See Two Separate Invoices?
+
+Two invoices are generated per plan purchase or renewal:
+
+- One for recurring fees of the chosen plan.
+- Another for monthly "On-Demand - Usage" based on actual usage.
+
+### How is the **Total Before Tax** Value Calculated on Plan Changes?
+
+The total before tax is calculated by:
+
+1. Calculating the residual value from unused time on your current plan.
+2. Deducting any applicable discounts.
+3. Subtracting credit from your balance, if necessary.
+4. Applying tax to the final amount, if positive. Negative results adjust your customer credit balance.
+
+> **Note**
+>
+> A move to single-invoice billing is expected in the future, although a specific timeline is not set.